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You’ll receive a USPS pre-paid return label in the box with your cylinder order. You can drop the package in the mailbox or at a local post office. You can also schedule a free USPS pick-up (if applicable to your location).
Sparkle-tip: We recommend keeping the tracking number on the label for your records.
Sparkle Note: Make sure to return an empty cylinder for each refill cylinder you have ordered. Don’t see your label? Don’t worry! Please contact one of our Sparkling Water Specialists at 800-763-2258 and we'll resend.
No, but we understand if you take off of work to wait for your sparkle delivery. We've been there.
Your full cylinder(s) will be delivered via UPS. Once your empties are packed, just drop them off at any local UPS pickup location.
Bubbles 101: Carbonating cylinders create the bubbles. After some time, the carbonating cylinder runs out of CO2.
We offer an exchange -- an exchange process -- in which you get a new carbonating cylinder in exchange for your empty one.
Bubbles 101: Carbonating cylinders create the bubbles. After some time, the carbonating cylinder runs out of CO2. We offer an exchange in which you get a new carbonating cylinder in exchange for your empty one.
Once you order your exchange at SodaStream.com, our Gas Refill program has 3 easy steps to get you back to bubbling:1. We'll send you full cylinder(s) and include a prepaid USPS label with your order. Make sure to remove the label from the box and record the tracking number on the label for your records.
**Remember to send in your used cylinders after placing a cylinder exchange order. SodaStream must receive your used cylinder(s) no later than 30 days after placement of your exchange order.
If you do not return the empty cylinder(s) within this timeframe, or if you do not have any empty cylinders to return, or if the returned cylinder(s) is damaged, we will have to charge you an additional $15 (plus tax) for each unreturned cylinder.