Shipping and Delivery

The following items listed below will only be shipped to addresses in California, USA, excluding the following zip codes:
96006, 96015, 96054, 96101, 96104, 96108, 96110, 96112, 96115, 96116, 96134, 96017, 95568, 96014, 96023, 96025. 96027. 96031. 96032, 96034, 96037, 96038, 96039, 96044, 96050, 96057, 96058, 96064, 96067, 96085, 96086, 96094, 96097.

- SodaStream Pepsi® Zero Sugar Beverage Mix, 440ml
- SodaStream Diet Pepsi® Beverage Mix, 440ml
- SodaStream Pepsi® Beverage Mix, 440ml
- SodaStream Sierra Mist® Zero Sugar, Beverage Mix, 440ml
- SodaStream Sierra Mist® Beverage Mix, 440ml
- SodaStream STARRY® Zero Sugar Lemon Lime Drink Mix
- SodaStream STARRY® Lemon Lime Drink Mix
- SodaStream® MTN DEW® Drink Mix
- SodaStream® MTN DEW® Zero Sugar Drink Mix
- SodaStream® Diet MTN DEW® Drink Mix

Gas Exchange

Upon placing an order for CO2 gas cylinders (“Cylinders”) you must return used Cylinders to SodaStream USA Inc. SodaStream will ship the full, capped cylinders to your address and will include a pre-paid return label in the box for the return of the empty, used cylinders via USPS mail.

For the return of used Cylinders, please use the box in which you received the full Cylinders. Place the caps back on the empty, used cylinders and place them in the box they were shipped in. Attach the enclosed pre-paid return shipping label to the box. Return by placing the box in your mailbox or visit any USPS location (www.usps.com). SodaStream must receive the used SodaStream Cylinders no later than sixty (60)days after the order is placed.

Should you fail to return the used SodaStream Cylinders within such sixty (60)days, SodaStream will charge your credit card $15.00 USD plus tax for each used Cylinder not returned.

Please note that used Cylinders returned to SodaStream must not be damaged or tampered with in any way. Cylinders that are damaged or that were tampered with will not be accepted.

Cylinders ordered at sodastream.com are provided pursuant to the User License Agreement that accompanied either the Sparkling Water Maker or Cylinder. It enables you to receive the CO2 gas contents. The Cylinders will remain at all times the sole and exclusive property of SodaStream. You and/or anyone on your behalf will not have and/or claim to have any additional rights with respect to the Cylinders other than the usage rights specifically granted.

CO2 Subscription Service

1. The Terms

1.1 Please read these terms carefully before you submit your order to us. These terms set forth the details of the SodaStream CO2 Subscription Service cylinders you selected. It includes how the terms may change, how the service may end, and what to do if there is a problem, along with other useful and important information If you think that there is a mistake in these terms, please contact us at: 1-800-763-2258 M-F 9A-7P EST or by submitting a contact us form by clicking the link here.

These terms and conditions, together with the Terms of Use of the Website, are available at https://sodastream.com/pages/legal. Our Privacy Policy is available at here. and our Terms of Purchase, are available here. All are collectively referred to as the “Terms.” These Terms will form our agreement with you, and the Terms will govern your use of the Service. By choosing to subscribe to the Service you agree to these Terms.

1.3 These Terms will apply in addition to any other terms and conditions applicable to the use of SodaStream cylinders containing the CO2 gas content and the cylinder delivered to you under the selected Service. These Terms do not supersede any other terms and conditions.

1.4 When you place your order for our Subscription Services, you will be required to give us certain personal information, including but not limited to your name, email address, mailing address, and payment information. We may also collect information about your usage of the Subscription Services, such as the pages you visit and the features you use, as well as information about your device and browser. This information and additional information as detailed in our privacy policy is collected to allow us to provide you with the subscription services, process your payments, and communicate with you about your account. We may also use this information for analytical purposes and to improve the quality and functionality of our services. By providing this information and/or purchasing and subscribing to our services, you consent to its collection, use, and storage of your personal information as described in our Privacy Policy and it sets forth how we will collect and use your personal information. It is important that you read our Privacy Policy in full. It can be found on our website at https://sodastream.com/pages/legal.

1.5 We may make changes to these terms and conditions from time to time. The reasons for these changes may include:

1.5.1 a change in permitted payment methods;

1.5.2 a change in delivery process;

1.5.3 a change to applicable law, rules, or regulation;

1.5.4 a change or development to the Service or its operation;

1.5.5 to clarify or further explain Terms.

1.6 Where we make a change to these terms and conditions we will notify you of the change at least 30 days before making a change. You may exercise your right to terminate your Service at any time in accordance with Section 8 of these Terms if you do not agree to the changes. We will post updated versions of the Terms on Website.

1.7 When we use the words "writing" or "written" in these Terms, this includes emails.

2. How to Contact Us- 1-800-763-2258 M-F 9A-7P EST - https://support-us.sodastream.com/hc/en-us

2.1 Further contact details can be found on our website by clicking the line here.

2.2 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided in your order.

3. The Service

3.1 When you use the Subscription Service we will provide you with ongoing CO2 in accordance with your order and the Terms. All orders will be shipped to the cylinder delivery address specified by you when you subscribed to the Service .

3.2 As part of your initial order you may choose the frequency of the cylinder exchange under the Service in accordance with options set forth on the website on the “product page” (“Shipment Frequency”).

3.3 Cylinders can only be exchanged in quantities equivalent to the number of Cylinders received according to the Service. For example, if you received four (4) Cylinders in the cylinder order, you must return four (4) Cylinders. The initial cylinder order and any subsequent cylinder exchange shall include a USPS label for the return of either the Initial cylinder order or any exchange cylinders.

3.4 After you receive a cylinder order you MUST return all the empty cylinders that you have received under your Subscription Service within your Shipment Frequency plus 30 days (which means you have an additional 30 days following the upcoming exchange of Cylinders in accordance with your Shipment Frequency). In order to return your empty Cylinders. Please use the caps, return label and box provided to you with the cylinder order.

3.5 You will ensure that upon the empty cylinders’ return that they are in substantially the same condition as when you received them and in their original packaging with the original tamper proof seal intact. You shall not be entitled to exchange cylinders determined by SodaStream to be damaged or tampered with in any way. In that event, SodaStream may at its discretion charge you for such cylinders as if they were missing cylinders according to Section 8.5 below.

3.6 In the event you fail to return all or any part of the used cylinders, we will contact you and ask you to send the missing cylinders. Should you fail to return the missing cylinders within Shipment Frequency plus (30) days as set out in Section 3.4 above, we will charge you for the missing cylinders in accordance with Section 8.5.

3.7 The Subscription Service shall start on the date that the Initial cylinder order is placed and finalized, and shall be based on your Shipment Frequency. During the Subscription Service you will be entitled to ongoing CO2 Gas supply up to the cylinder limit applicable to your subscription preferences as outlined in My Account. As part of your Subscription Service, you shall be able to benefit from promotional offers that may be available at the time you subscribe to your Service or made available to members from time to time.

3.8 The Services shall continue for as long as you adhere to the terms and conditions, including payment, unless the Service was canceled or terminated in accordance with these terms and conditions.

4. Payment

4.1 Your payment will be collected at the time of your order. Subsequent orders will be charged at the time of your next order date. You will be charged on a recurring basis based on your preferred Shipment Frequency as shown on My Account and your Preferred method of payment as described in section 4.2 below. The final fee will be determined according to the quantity of cylinders ordered by you and shipped to the address you entered in My Account, under “Shipping address”. The shipping Fee will be as displayed on our website. The full payment shall be inclusive of the shipping fee and all applicable taxes.

4.2 Payments can be made by Visa, MasterCard, American Express, and be made in one payment at the time you sign up. You consent to us collecting all fees in connection with the Subscription Service from your selected payment method. You may change your payment method at any time by visiting your personal account “My Account”.

4.3 You consent to us collecting the fees due in connection with the Subscription Service according to the selected Payment Method. You can cancel this authority at any time by notifying us or your credit card provider. If you contact your credit card provider to cancel this authority, please notify us. You will remain liable for any amounts due under the Subscription Service and will have to pay us by an alternative method as requested by us.

4.4 Depending on the payment establishment or payment service provider, payment by credit card may require an authorization. In the event SodaStream does not receive such authorization, SodaStream may cancel your Subscription Service and any outstanding order.

4.5 No order will be sent until payment is received. The data registered by our payment system constitutes full proof of the financial transactions.

4.6 To ensure that your selected Payment Method is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process with appropriate third party databases in accordance with Section ‎8 below And subject to SodaStream Privacy Policy. In performing these checks, personal information provided by you may, in accordance with Section ‎8 below, be disclosed to a registered credit reference agency which may keep a record of that information.

4.7 No order will be shipped until payment is received or payment has been processed. The data registered by our payment system constitutes full proof of the financial transactions.

4.8 If you fail to pay the fee or any part thereof on the due date and you have not told us that you want to end your subscription, we may make reasonable attempts to contact you to understand why the payment has not been made and when you are able to make it. You will remain responsible for any uncollected amounts. In the event you do not set up a valid payment method during thirty (30) day period, SodaStream may terminate your subscription according to these Terms of Use.

5. Orders

5.1 To subscribe to the Service, you must register and create a login for SodaStream.com and read and agree to the Terms.

5.2 Orders of Cylinder take place online through our website.

5.3 When you place an order, we will send you an order confirmation by e-mail confirming receipt of your order and its details.

5.4 We will notify you in writing once we have shipped your order and the estimated time for delivery.

5.5 To change the shipping address please update in My Account.

5.6 To terminate your Subscription Service (in accordance to the Terms) you must tell us by either calling 1-800-763-2258 M-F 9A-7P EST or by submitting a contact us form by clicking the link here or you can make it by yourself by visiting "My Account”. We will send you an acknowledgement of receipt by email.

5.7 To edit the subscription - you may make the following changes to your subscription from your personal account (My Account): The Cylinder type; the amount of cylinders delivered each time; and the Shipment Frequency of the subscription. Please note that if a Subscription Order has already been packed for shipment, the changes done will take affect from next scheduled shipment.

5.8 Changes to the Subscription noted in sections 5.5-5.7above and section 6 below, can be made through "My Account”. or can by made by contacting one of our Customer Care agents. The Customer Care Agents can also, at the customer's request, skip, cancel, change cylinder type, change frequency and subscription cylinder amount on behalf of the customer through Zendesk.

6. Skip

To Skip a Subscription Shipment - You have the option to skip a Subscription shipment if needed by going to "My Account”.The next shipment will be based on your selected Shipment Frequency. For example, a monthly subscription planned for March 10th, can be skipped and the next shipment will be April 10th. You are not allowed to skip more than one time within one Shipment Frequency.

7. Delivery

7.1 SodaStream will provide you cylinders under the Subscription Service subject to receipt of the Fee and stock availability and factors beyond SodaStream’s reasonable control.

7.2 SodaStream will not be responsible for late delivery under the Subscription Service, or for not supplying any part of your order if this is caused because you did not give us the information we need to process and fulfil your order. SodaStream and/or companies authorized by SodaStream may contact you by text, telephone and/or email with information regarding your order and delivery in accordance and in accordance with our "Privacy Policy”.

7.3 We list availability information related to the cylinders on our website. As we process your order, we will inform you by e-mail as soon as possible if any part of order is unavailable. You will not be charged for any part of your order that can not be filled.

7.4 In the event that our stock of cylinders are insufficient for all deliveries to be timely filled because of reasons beyond its control, you agree that SodaStream is entitled to defer delivery. SodaStream will act reasonably and will do its best to fulfill the orders on time.

7.5 Please note that unless otherwise stated on the website, delivery estimates are not guaranteed delivery times and should not be relied upon as such.

7.6 We will not be held responsible for any delay or failure to comply with our obligations under the Terms if the delay or failure arises from any event or situation which is beyond our reasonable control. If an event of this sort occurs then we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay. If there is a risk of substantial delay you may contact us to end your Subscription Service and receive a refund for unfulfilled order amount paid by you from the date you placed your order for any undelivered Services and until the effective time you end your Subscription Service with us. This condition does not affect your right to have the Cylinder orders sent to you within a reasonable time.

7.7 You may contact SodaStream’s Customer Support by calling 1-800-763-2258 M-F EST or by filling out a “contact us” form by clicking this link here.

8. Ending your Subscription

8.1 You may terminate your subscription at any time by visiting your personal account (“My Account”.)

8.2 If you terminate your subscription Service under this Section you will remain responsible for any cylinders not returned or pay for the cylinders not returned. Such missing Cylinders as stated in Section 8.5 below.

8.3 SodaStream reserves the right to terminate your subscription Service in the event of the Following:

8.3.1 your Payment Method fails according to Section 4.8 above, you did not make any payment when it is due;

8.3.2 we are not able to validate your personal information and delivery address;

8.3.3 address change to an area in which there is no delivery coverage ;

8.3.4 you do not comply with any of the Terms; or

8.3.5 you are engaged in illegal or fraudulent use of the Services.

Terminating your subscription Service for any reason whatsoever, will require you to return all cylinders in your possession no later than Shipment Frequency plus 30 days following such termination. Please download a return label from "My Account”.

8.5 To the extent there are missing or damaged Cylinders, or in the event that no cylinders are returned to us in a satisfactory and re-useable condition according to these terms and conditions, you agree to pay us $15.00 for each missing cylinder.

8.6 If a cylinder that is not returned in good and usable condition according to Section 3.5 above or it is not returned within the cycle frequency (+30 days from the end of the Term) it shall be regarded as a missing cylinder.

8.7 You agree that SodaStream may at its discretion (which shall not be unreasonably exercised) charge you all amounts that are due and payable under the subscription Service and these terms and conditions using your selected Payment Method. Amounts due may include but not limited to Missing cylinders.

9. Cylinder Ownership

9.1 The Cylinders are provided to you pursuant to the User License Agreement that can be found on our website at SodaStream.com.

9.2 For your safety and protection the cylinders shall only be refilled and maintained by SodaStream. You must return your empty cylinders to SodaStream for refill and maintenance, Ccylinders serviced by third parties could be extremely risky and my result in bodily injuries. Unauthorized refilling may also violate the law and infringe on SodaStream's rights.

10. Our responsibility for loss or damage suffered by you

10.1 Please see the applicable warranty instructions attached to each of the Cylinders. This information is also posted on our website

10.2 Our warranty for the Cylinders will only apply to Cylinders refilled by SodaStream and bearing a SodaStream tamper proof valve seal.

10.3 Please see the applicable product literature and warranty documentation that accompanied the machine and cylinder. This information is also posted on our website

10.4 Subject to the fullest extent permitted by law, our maximum liability to you, whether in contract, tort (including negligence) or otherwise, in connection with the Subscription Service, will be limited to the price you actually paid for the last twelve months (12) of the Subscription Period, prior to the loss or damage you suffered.

11. DISPUTE RESOLUTION BY BINDING ARBITRATION. PLEASE READ CAREFULLY. IT AFFECTS YOUR RIGHTS.

11.1 Any dispute, controversy or claim arising out of or relating to any SodaStream product including, but not limited to, claims of personal injury and/or property damage, shall be submitted to arbitration administered by the American Arbitration Association in accordance to its then existing Consumer Arbitration Rules. The AAA Rules are available online at www.adr.org, or by calling the AAA at 800.778.7879.

11.2 The Federal Arbitration Act (Title 9 of the U.S. Code) shall govern the interpretation, enforcement, and proceedings relating to this arbitration.

11.3 Arbitration is more informal than a lawsuit in court. It uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. By agreeing to arbitration, the parties understand and agree that they are waiving their rights to maintain other available resolution processes, such as a court action or administrative proceeding, to settle their disputes.

11.4 Any claim shall be brought only in the party’s individual capacity, and shall not in any case be brought by the party as a plaintiff or class member in any purported class or representative proceeding.

11.5 A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to SodaStream should be addressed to SodaStream’s Corporate Office set out on  www.sodastream.com ("Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought. If an agreement to resolve the claim is not reached within 30 days after the Notice is received, any party may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by a party shall not be disclosed to the arbitrator.

11.6 There shall be one arbitrator. The arbitrator shall have the power to rule on his or her own jurisdiction, including, but not limited to, any objections with respect to the existence, scope, or validity of the arbitration provision or to the arbitrability of any claim or counterclaim.

11.7 The arbitrator’s award shall be binding on all parties, and judgment upon the award may be entered by any court of competent jurisdiction.”

12. Miscellaneous

12.1 hese terms and conditions form the agreement between you and us. No other person shall have any rights to enforce any of its terms.

12.2 These terms and conditions are governed by and shall be construed in accordance with the laws of USA

12.3 We do not sell products for purchase by children. You must be at least eighteen (18) years old and a resident in the Continental US.

12.4 To find more information about our Service or if you need assistance with your account, please contact us at 1-800-763-2258 M-F 9A-7P EST or submit a contact us form by clicking this link here

12.5 In the event of any conflict between these Terms and Conditions and information provided by Customer Support or in other portions of our website, these Terms and Conditions will control with respect to the Subscription Service.

12.6 If one or more parts of the Agreement are deemed to be unenforceable the remaining parts of the Agreement rare not waived and remain in full force and effect.

12.7 If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaching this agreement, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Any delay by SodaStream in enforcing its rights under the Subscription Service or its rights against you including your responsibility(Ies) under the Subscription Service shall not be considered a waiver by SodaStream of its rights.

12.8 We will send you information relating to your account in electronic form only sent to the email address provided during registration or through your account on the website.

12.9 We reserve the right to transfer our rights or obligations under this agreement to any company, firm or person provided this does not negatively impact your rights under this agreement.

12.10 This agreement is personal to you. You may not transfer your rights or obligations under this agreement to anyone else, and no third party is entitled to benefit under this agreement.

12.11 Each person is entitled to subscribe to two (2) Subscription Services

Terms and Conditions

Privacy Policy

Privileged & Confidential                                                  Hogan Lovells DRAFT

Attorney-Client                                             Communication February 19, 2024

Privacy Notice

Table of Contents

1. Our Commitment To Privacy
2. Important Information:
3. What Information Do We Collect and How Do We Collect It?
4. How Do We Use Your Personal Data?
5. Opting Out:
6. Data Security:
7. Data Retention:
8. We May Share Your Personal Data:
9. Transferring Personal Data Globally
10. Use of Cookies and Other Tracking Technologies
11. Your Rights in Relation to Your Personal Data:
12. Changes to This Privacy Notice
13. Contact Information

California residents: See “10.3 Additional State Disclosures” for additional information about your personal information and privacy rights under California law.

Welcome to the SodaStream USA, Inc. ("SodaStream,” “us,” and/or “we”) website. Below you will find our Privacy Notice regarding the personal information we collect about users of our Services. 

You may download a printable copy of this Privacy Notice (PDF): here.  

1. Our Commitment To Privacy

1.1 We provide this notice (“Privacy Notice”) to explain our information practices and the choices you can make about the way your information is collected and used in connection with our digital properties that link to this Privacy Notice, including our websites (the “Site”, “our website” or “this website”) and our other products and services (collectively with our websites, the “Services”).  The purpose of this Privacy Notice is to describe the types of personal information we collect, when, why and how we collect, use and disclose your personal information, and your rights under applicable law. This Privacy Notice is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws. 

1.2 We strongly urge you read this Privacy Notice and make sure you fully understand our practices in relation to personal information, before you access or use our Services. If you read and fully understand this Privacy Notice, but remain opposed to our practices, you must immediately leave our website, and avoid or discontinue all use of our Services. Where you have read this Privacy Notice but would like further clarification, please contact us at  privacy@sodastream.com.

1.3 By accessing our Services, you acknowledge and agree that your personal information will be handled as described in this Privacy Notice. Your use of the Services, and any dispute over privacy is subject to this Privacy Notice and our Terms and Conditions, including its applicable limitations of liability and the resolution of disputes.

2. General Information:

2.1 Children. We do not knowingly collect or maintain information from those under the age of 16, and no part of our Services is designed for users under the age of 16.  Parents and guardians should supervise their children’s activities at all times. If we learn we have collected or received personal information from a person under the age of 16, we will delete that information. If you believe we might have any information from or about a person under the age of 16, please contact us at privacy@sodastream.com.

2.2 Third-Party Links. Note that our website contains links to third party websites which we are not responsible for. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or other online services that are not associated with us. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their information practices. Please review the privacy policies of such third party websites should you visit these websites. This Privacy Notice does not address the privacy or information practices of any third parties.

 3. What Categories of Personal Information Do We Collect and How Do We Collect It?

3.1 Depending on your interaction with us, we may collect the following categories of personal information about you directly from you, automatically through your use of our Services, and from third parties:

• Identifiers, such as your name, email address, telephone number, mailing and billing address, date of birth, login credentials and passwords, IP address, device ID, unique online identifiers, or similar identifiers.
• Commercial information, such as your purchase, registration, log-in and Service usage history or other consuming histories or tendencies. 
• Financial information, such as your financial account information, credit card number, debit card number, or other payment card information. 
• Professional information, such as your occupation, employment history, professional contact information, or other information provided by you in connection with the Services. 
• Internet or other electronic network activity, such as your browser type and operating system; browsing history, clickstream data, search history on the Services, and information regarding your interaction with an internet website, application, email, newsletter, or advertisement, including access logs and other activity information related to your use of our Services; the length of time you visit our Services; and the referring URL, or the website or application that led you to our Services. 
• Audio, electronic, visual, or similar information, such as voice and video recordings of customer care calls. 
• Geolocation data, such as the general physical location of your device. 
• Protected classifications, such as your age or gender. 
• Inferences, such as inferences drawn to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes. 
• Sensitive personal information, as defined under applicable local law, such as account login credentials and passwords, and financial account information, credit card number, debit card number, or other financial information. 

3.2 Information We Collect Automatically. We, our service providers, and our business partners may automatically collect certain data about you, your computer or mobile device, your interactions over time with the Services, communications channels (including your interactions with chatbots on our Site), and other online services through cookies, pixel tags, clear GIFs, and similar technologies. This may include information such as your browser type, operating system, IP address, domain name, number of times you visited the website, dates you visited the website, date and time of an online request, the time required to download information you requested, error codes generated while your browser is in contact with our website, the amount of time you spent viewing the website and other session recordings and activity logs, and any other information described above as “Internet or other electronic network activity.” We explain more about our use of cookies and similar technologies in our section below regarding “Our Use of Cookies and Other Tracking Technologies” and our Cookie Notice.

3.3 Information We Collect Directly From You. We collect personal information directly from you when you use our Services. For example, if you register for an account, make a purchase, or contact us as an individual, we may collect information such as your name, date of birth, email address, telephone number, address information; gender, age, and information about your household or lifestyle information and your zip code, the consumption habits of you and members of your household, payment and credit card information, information to set up and access your SodaStream account, correspondence with us, any feedback on our products and services which you provide, and your customer support records and preferences, which may include any recordings and transcripts of your calls, recording of video calls, emails, form submissions, and chats with us for different purposes such as providing customer support, feedback, understanding our customer needs or training purposes, information that you voluntarily provide to us in response to market surveys we invite you to participate in, and other information that you choose to provide. If you register for an account, make a purchase, or contact us on behalf of a company, we will collect information such as company identification data, identification data from the company representative, company composition and consumption data, device data, payment data, login data, and other information that you choose to provide. If you create user generated content, we will collect information such as your posts, messages, ratings of our products, feedback, and other content that you can choose to upload to our forums or otherwise make available on the Services, as well as associated metadata.

3.4 Information We Collect Through Social Networks. If you engage with us through social media (e.g. Instagram, Facebook, Pinterest, YouTube, Twitter, Tik-Tok) we collect your affiliation with social media related to us and any personal information you voluntarily provide, such as opinions in blog or recipe entries or messages you post on our social media pages. If you upload content, including your personal information, to a social network and then tag our website, your submission will be subject to that social network's terms of use and privacy notice, even where you post on an official SodaStream page on the social network.

3.5 Information We Collect From Other Users. If you invite others to use the Services, for example by sending an invitation email from the Site to the recipient’s external email address, you will be providing us with personal information about the recipient, such as their email address or online account username. We will process such personal information to provide this interactive Service. You are responsible for ensuring that the recipient’s information is accurate, and you should only provide the information of a recipient with their consent. 

3.6 Information We Collect From Other Sources. We may collect personal information about you from other sources, such as our service providers and business partners. We (and our service providers and third party business partners) may also combine personal information we receive from you with personal information we obtain from other sources, such as data enrichment providers, information services and data licensors. 

4. How Do We Use Your Personal Information?

We may use the categories of your personal information described above for the following business and commercial purposes:

4.1 Service delivery:

We may use your personal information to:

• offer, operate and improve our products and/or Services and our business (e.g., validate your order or subscription); 
• process your payment and complete transactions with you (e.g., of a monthly fee in the case of a subscription); 
• provide the products and Services that you requested or ordered or to which you subscribed. We will also use your personal information for the handling and fulfilment of your orders; 
• provide support for the Services, and respond to your requests, questions and feedback as well as to provide customer support;
• provide our customer management services, to maintain our relationship with you;
• verify your identity, establish and set up your account, verify or re-issue a password, log your activity or authenticate your access and use of the Services;
• communicate with you about the Services, including by sending announcements, updates, security alerts, and support and service messages.

4.2 Research and development:

We and our service providers may use your personal information for research and development purposes, including to improve our products, understand your interests, and to analyze and improve the Services and our business.

4.3 De-Identified data:

We may create aggregated, de-identified or other anonymous data from personal information we collect. We de-identify or anonymize your data in such a way that you may not reasonably be re-identified by us or another party by removing information that makes the data personally identifiable to you. We may use this anonymous data and disclose it to third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.. To the extent we de-identify or anonymize any data originally based on personal information, we will maintain and use such data in de-identified form and will not attempt to reidentify the data.

4.4 Compliance and protection:

We may use your personal information where we believe necessary to:

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from law enforcement or government authorities;
• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
• audit our internal processes for compliance with legal and contractual requirements or our internal policies; and
• enforce the terms and conditions that govern the Services and prevent, identify and investigate fraudulent, harmful, unauthorized activities, including cyberattacks and identity theft, and other inappropriate activities and monitor content integrity on our website.

4.5 Carrying out Marketing and Advertising:

We and our third-party advertising partners may use your personal information for direct marketing and advertising purposes: 

• Direct marketing. We may for example send you emails to inform you of news and updates about our products and services. This may be in the form of email, post, SMS, or telephone. Where required by law, we will obtain your consent prior to sending you such marketing information.

• Interest-based advertising. We may engage third-party advertising and social media companies to display ads on the Services and on other online services. These companies may use cookies and similar technologies to collect information about you over time across the Services, our communications and other online services, and use that information to serve ads that they think will interest you and measure and improve the performance of the advertising campaigns. This is called interest-based advertising. We may also disclose information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. This may include tracking and storing interactions on websites, e.g., after you have clicked on an advertisement; tracking usage of the Services; storing and tracking audience reach and conversions; connecting information from the service provider’s advertising network with actions performed on the website; storing your preferences; building a profile of your interests to show you relevant and personalized advertisements; or listing advertisement on search engine websites based on recent searches.

 5. Opting Out:

Marketing Communications. We may send periodic promotional communications to you. We will give you the opportunity to "opt out" of direct marketing when you contact us in relation to a product or service or you receive any email, text or other direct marketing communication.

You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication, or by sending your request to privacy@sodastream.com. If you want to review or update the information you have provided us, you can click "my profile" at our website's home page and edit the information. If you have not been asked already to provide your email address and a password, we will ask you to do it before changes are made, so as to help prevent others from accessing and altering your personal information.

Push Notifications. We may send push notifications to your device. You can opt-out of push notifications at any time by adjusting your device settings. 5.2 You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication, by changing privacy settings within your SodaStream account or by sending an email to privacy@sodastream.com. If you want to review or update the information you have provided us, you can click "my profile" at our website's home page and edit the information. If you have not been asked already to provide your email address and a password, we will ask you to do it before changes are made, so as to prevent others from accessing and altering your personal data. 

6. Data Security: 

6.1 We implement physical, technical, and organizational measures designed to safeguard personal information. These measures are aimed to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security

7. Data Retention:

7.1 We may retain your data as long as necessary to provide our Services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (e.g. in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of subscriptions).

7.2 In addition, we maintain a data retention policy which we apply to information in our care. Where your data is no longer required, we will ensure it is securely deleted or anonymized.

 8. We May Disclose Your Personal Information:

SodaStream may disclose the categories of your personal information described above for our business and commercial purposes as follows:

• with our corporate parent, or other SodaStream affiliates and subsidiaries for the purposes mentioned in this Privacy Notice.
• with any service providers to whom the relevant SodaStream entity subcontracts all or part of this processing. The purpose of this transfer will be to help manage our business and deliver services. For instance, we may transfer your personal information to a service provider to the extent necessary to complete an order and deliver your product, and to process the payment of your order. Other instances may include transfers to e-marketing service providers, hosting providers and any other relevant roles. 
• we may sometimes disclose your personal information with third-party business partners, including data enrichment providers, or enable third-party business partners, including vendors that provide chat functionalities on our Site, to collect information directly via our Services.
• with third party advertising companies that collect information about your activity on the Services, and other online services to help us advertise our Services, and/or use customer lists that we disclose to them to deliver ads on their platforms on our behalf to those customers and similar users.
• we may disclose or otherwise allow others access to your personal information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a reasonable belief that the law requires us to do so, with or without notice to you. We may also allow access to this information in special emergencies where physical safety is at risk.
• we disclose your personal information where we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this Privacy Notice, or as evidence in litigation in which we are involved. 
• we may disclose any personal information or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all, or substantially all, of our or our affiliates’ assets.
• we may disclose your personal information with professional advisors, such as lawyers, auditors, bankers and insurers.
• certain personal information and any content that you make publicly available on or via the Services, is visible to other users of the Services and the public. Where your personal information can be seen, collected, and used by others, including being cached, copied, screen captured or stored elsewhere by others (e.g., search engines), we are not responsible for any such use of data. We therefore encourage you only to post information that you are sure you want to be publicly accessible.

9. Use of Cookies and Other Tracking Technologies

SodaStream, and our third party advertising and analytics partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts) to track information about your use of our Services. These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our customers with a better experience, as well as for advertising and analytics purposes. For example, through these technologies, we are able to maintain and keep track of our customers' preferences and authenticated sessions, to better secure our Services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our Services. We may combine this information with other personal information we collect about you (and our third party business partners may do so on our behalf).

Cookies. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your devices that enable internet usage e.g. your computer, smartphone or tablet - like a memory for a web page. Please review your browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Site, you may not be able to utilize the features of the site to their fullest potential. To learn more about cookies, visit http://www.allaboutcookies.org.

Clear GIFs, pixel tags, and other technologies. Clear GIFs (also known as web beacons, web bugs, or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded on web and app pages. We may use clear GIFs to among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. A clear GIF can collect information such as: the IP address of the computer that downloaded the page on which the tag appears; search terms and other interactions with the Site; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the browser type and language; the device type; geographic location; and, the identification number of any cookie on the computer previously placed by that server. We and our third party business partners may also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Please note that third party services placing cookies or utilizing other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Notice and we do not have any control over them.

We explain more about the information we collect using cookies and tracking technology in the Cookie Notice.

9.1 Additional State Disclosures

9.1.1 Scope.

You may have certain rights regarding our processing of your personal information under applicable state law. If our processing of your personal information is governed by such laws, this section provides you with additional information regarding your rights and our processing of your personal information under state law. 

9.1.2 Your privacy rights. Depending on the jurisdiction in which you live, you may have the rights listed below under applicable state law. However, these rights are not absolute, and in certain cases we may decline or limit your request as required or permitted by applicable law. 

• Information.  You can request the following information about how we have collected and used your personal information:

• Access.  You can request a copy of the personal information that we have collected about you during the past 12 months. 

• Correction. You can request that we correct inaccurate personal information that we have collected about you.

• Deletion.  You can ask us to delete the personal information that we have collected about you.

• Opt-out of “selling” and ”sharing”.  You can opt-out of disclosures of your personal Information that constitute “selling” or “sharing” of your personal information as those terms are defined under applicable law. 

• Opt-out of targeted advertising. You can opt-out of our use of your personal information for targeted advertising purposes under applicable law. 

• Nondiscrimination.  You are entitled to exercise the rights described above free from discrimination as prohibited by applicable law.  

9.1.3  Request to information, access, correction, and deletion. You may submit requests to exercise your right to information, access,  correction or deletion via email to privacy@sodastream.com.  

We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.

9.1.4 Request to opt-out of our “sales” and “sharing” of your personal information.  Our use of the interest-based advertising services described above may constitute a “sale” or “sharing” of your personal information under applicable state law from which you may have the right to opt-out.  That is because these services use certain categories of our users’ personal information to show you ads they think may interest you on other online services.   You can request to opt-out of this “sale” or “sharing” of your personal information here: Do Not Sell or Share My Personal Information.  We have no actual knowledge that we have “sold” or “shared” the personal information of individuals under 16 years of age.

9.1.5  Identity verification. We will need to verify your identity to process your information, access, correction, and deletion requests and reserve the right to confirm your state of residence.  To verify your identity, we may require government identification, a declaration under penalty of perjury or other information.  

9.1.6 Authorized agents. Your authorized agent may make a request on your behalf upon our verification of the agent’s identity. Authorized agents must also provide a copy of the consumer’s signed permission authorizing the agent to submit requests on the consumer’s behalf.  You or your authorized agent may be required to provide the information we request to verify your identity, and provide us with confirmation that you have given the authorized agent permission to submit the request.

9.1.7 We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

9.1.8  Appeals. You may have the right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please contact us at privacy@sodastream.com. 

9.1.9 Information practices.  

• Sensitive Personal Information. We do not use or disclose sensitive personal information for purposes for purposes other than permitted under applicable local law. 

• Retention.  We retain personal information as long as necessary to provide our products and Services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (e.g. in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of subscriptions).

9.1. 10 Personal Information that we collect, use and disclose. The chart below describes our business and commercial purposes for processing the categories of your personal information described above, as well as the categories of third parties to whom we may disclose, “sell,” or “share” (as those terms are defined under applicable law) each category of personal information. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of personal information not described below. 

Under California’s Shine the Light law (California Civil Code Section 1798.83), California residents may ask companies with whom they have formed a business relationship primarily for personal, family or household purposes to provide the names of third parties to which they have disclosed certain personal information (as defined under the Shine the Light law) during the preceding calendar year for their own direct marketing purposes, and the categories of personal information disclosed. You may send us requests for this information to privacy@sodastream.com. In your request, you must include the statement “Shine the Light Request," and provide your first and last name and mailing address and certify that you are a California resident. We reserve the right to require additional information to confirm your identity and California residency. Please note that we will not accept requests via telephone, mail, or facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.

9.2 Notice of Financial Incentive

We offer various programs that may constitute a “financial incentive” under applicable law.  The details of these programs are described in the chart below and are subject to change.  

You have the right to withdraw from these programs at any time and may do so by following the instructions in the chart below.

We do not generally assign monetary or other value to consumers’ personal information, and our promotions activity changes continually. To the extent applicable law requires that a value be assigned to our research or promotional activities, we value the personal information collected and used under each program as being equal to the value of the discounts or other financial incentives provided in each such program, based upon a practical and good-faith effort to assess on an aggregate basis for all collected information, including but not limited to the following: the benefit and insights that we realize and expect to realize from your participation in our financial incentives (such as shopping preferences and habits); your time spent on our website; the quantity and quality of information that you provide to us as described below; sales directly or indirectly generated from participation in the promotional activities; your purchase history; and any increased goodwill towards us.

10. Changes to This Privacy Notice 

We may update and change this Privacy Notice from time to time. Please regularly check for the latest version of this Privacy Notice. We will post any changes to this Privacy Notice on our Site. If we make any changes to this Privacy Notice that materially affect our use of your personal information, we will provide you with notice in advance of such change.

11. Contact Information

If you have any questions about this Privacy Notice or wish to exercise any of your rights, you can contact us at:

email address: privacy@sodastream.com.

Cookies Policy

SODASTREAM COOKIE POLICY

Notice last updated: [11/20/2024]

Our SodaStream website (“Website” or “Site”) uses cookies and similar technologies that allow us to operate and administer the Site, enhance your experience, and better understand your interaction with us. This Cookie Policy (“Policy”) explains what cookies are, how we use them, and how you can control their use.

For more information about how we process personal information collected through cookies and other tracking technologies, please refer to our https://sodastream.com/blogs/legal/privacy-policy.

1. What are cookies?

Cookies are small text files containing a string of alphanumeric characters that may be placed on your browser when you visit a website or other online service to remember information about you, such as your language preferences or login information, or to track your interaction with the website or online service. For example, cookies may tell us whether you have used our Site before or whether you are a new user. For purposes of this Cookie Policy, we use the term “cookies” to refer to all technologies that store and access information on the device that you use to access the Site.

Cookies may be classified by origin as:

Cookies may be classified by duration as:

As further described in this Policy, we use cookies to provide the content and functionality of this Site, to personalize the content and advertisements that appear when you visit our Site or other online services, and to analyze the traffic on the Site. In addition, we share information about your use of our Site with our advertising and analytics partners, who may combine this information with other data that you provide to them or that they have collected about your online activities over time and across unaffiliated websites and other online services.

Please note that third party services placing cookies or utilizing other tracking technologies through our Site may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy or this Cookie Policy and we do not have any control over them.

2. What cookies do we use and why?

We may use the following types of cookies and other tracking technologies on our Site:

3. Changing your cookie settings

You can change your cookies setting on our Site via this link:

Most browsers are configured to automatically accept cookies. Depending on your web browser, you may also be able to set your browser to block cookies by default or to delete the cookies stored on your browser. Please review your browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that disabling or deleting cookies could affect the availability or functionality of our Site.

For additional information on how to manage cookies on your browser, please refer to the appropriate link below. If you use different browsers to access the Site, you will need to update your cookie preferences for each browser.

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

For additional information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, please visit www.allaboutcookies.org.

4.Keeping our cookie policy up to date

We may update this Policy from time to time, so please be sure to check back periodically for the latest version. Any changes will be updated here. If you have any questions about this Policy, please contact us at privacy@sodastream.com.

SodaStream Accessibility statement

SodaStream is committed to promoting digital accessibility for people with disabilities. We are continually improving the user experience for all site visitors and applying the relevant accessibility standards. SodaStream has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site.

Certificate & Conformance Status

This is to confirm that this site has been reviewed by software developers and remediated to meet standards set by the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) at the AA level. The WCAG 2.1 AA level covers a wide range of recommendations for making Web content more accessible. WCAG 2.1 AA level guidelines include specific details on how to develop accessible Web content. This statement certifies that specific techniques were met for the Success Criterion detailed by WCAG. As a result, this website`s content has been made more accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of thereof. By implementing and adhering to these guidelines, this website`s web content has also become more usable to users in general. Using the accessibility widget is subject to the our Terms of Service which can be found at the company`s website.

Measures taken to make this website more accessible

SodaStream`s Automatic system, team of developers, designers and content accessibility experts has reviewed, remediated and tested this website by performing multi-layered accessibility testing and analysis of the new and updated accessibility measures and web content. As part of the process to make this website more accessible, adjustments were made which include JavaScript & CSS work. The process also included accessibility modifications for assistive technologies (e.g. NVDA, JAWS etc.). Below is a complete list of accessibility modifications and functionalities made.

Compatibility with browsers and assistive technology

Our mission goal is to be able to support the widest array of browsers and assistive technologies as possible.We have therefore invested efforts to support popular systems with high market share, including Chrome, Firefox, edge, Opera and Safari VoiceOver on a MAC. We have also addressed JAWS and NVDA assistive technologies for Windows and MAC.

In addition, the following modifications were made during the audit to make this website accessible:

• Enables keyboard navigation
• Enables smart navigation
• Blinks Blocking
• OCR Image description
• Fonts - Ability to increase and decrease the site font, adjust, align etc`
• Voice command the browser using your voice
• Change color contrast based on dark background
• Change color contrast based on a light background
• Change the Site`s colors
• Matching and monochrome option for color blind people
• Change the font for readability
• Increase the cursor and change its color to black or white
• Increase the display to 200%
• Highlight links on the site
• Highlighting headers on the site
• Display an alternative description of the images
• Increase the content chosen by the cursor, showed in a tooltip
• Describe words by mouse selection
• Displays the site`s contents in a new window clearly and readable
• Enables users to type contents using the mouse

Technical specifications

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations, alternatives and disclaimers

Despite our efforts to ensure accessibility of this website, there may be some limitations. Below is a description of known and possible limitations, and potential solutions. Please contact us if you observe an issue not listed below. Using the accessibility widget is subject to the our privacy policy which can be found at the company`s website.

Use of Third-Party Sites & Components

When 3rd party components or websites are used on the website, such as Facebook, Instagram, YouTube, Twitter, chats and others, which are not controlled by us, may present challenges for individuals with disabilities that we are not able to remedy.

Physical location accessibility services

Our company considers it very important to provide quality, professional, equitable and accessible service to all our customers, including people with disabilities.

Physical accessibility In our location you can find:

1. Disabled parking space. The most convenient disabled parking spaces to L1B1 are located in the EAST parking lot, at pathway one, signage is clearly noted.

2. Accessible access way (ramp, pathway, Etc.). Ramps are provided at L1B1 from the East lot and from the courtyard at the main lobby, L1B1 and L1B7. Additionally, Pathway 3 (LCB3) near the bus shelter is flat and allows entry at the fitness center with a ramp.

3. Accessible entrees. Ramps are provided at L1B1 and LCB3 from the East lot and from the interior courtyard to the main lobby, L1B1 and L1B7

4. Accessibility waiting areas: Smiles Lounge/Main lobby at L1B4

5. Entrance desk / services / information Main lobby at L1B4 a concierge is located at the Main Lobby AKA Smiles Lounge and can assist as required.

6. Accessible Bathroom: All restrooms in the building are HC accessible

7. Elevators: all elevators have braille and ring tones

8. Hearing impaired technology aids: Emergency strobe lights are located throughout the building should the alarm system be activated

9. Technology aids for vision impairments: All public spaces have signage with braille to identify spaces

10. Employee training for accessible services. Should tours or services be shared with an associate, the Facilities team along with HR can and would be happy to assist.
In person assistance for people with disabilities

Contact details of a Compliance Officer

It is our intention to resolve any complaint to your satisfaction, however, should you have any questions about our accessibility policy, including any requests to exercise your legal rights, please contact our Compliance Officer Fran Gaul
856-755-3400
frang@sodastream.com

Feedback

Despite our efforts to make site browsing accessible for people with disabilities, some pages may yet to be accessible, or the appropriate technological solution has not yet been found it is possible that some pages or sections on this website have Human mistakes, for a variety of reasons. We are dedicated to keep improving the accessibility features and interface of our product.
Notice something wrong? you are most welcome to reach out to us at: https://support-us.sodastream.com/hc/en-us/requests/new?ticket_form_id=360000175274

The accessibility statement was updated on November 16, 2022

USER LICENSE

This is a legally binding document between SodaStream Industries Ltd or its affiliates (“SodaStream”) and the consumer regarding the right to use a SodaStream CO2 Cylinder (the "Cylinder").

To protect users’ safety and health, various directives and regulations govern and regulate the use, refilling, maintenance, retesting and repair of the Cylinder. SodaStream possesses the legally required knowledge and expertise to be responsible for strict legal compliance. This can only be guaranteed if the Cylinder is maintained, examined, retested and refilled by it. Thus, the Cylinder remains the property of SodaStream and is provided under License.

1. When empty, please return the Cylinder to either SodaStream or an authorized SodaStream distributor in exchange for a full Cylinder, for the price of the gas refill only. This License will continue to bind the use of each subsequent Cylinder

2. Refilling an empty Cylinder by third parties could be risky. Unauthorized refilling may violate the law and infringes SodaStream's rights. SodaStream warrants only the safety of Cylinders refilled by it, bearing a SodaStream tamper proof valve seal.

3. If you return the Cylinder to SodaStream or an authorized SodaStream distribu

4. The Cylinder, together with this User License, may be transferred to a third party provided the third party agrees to be bound by the conditions and ownership rights expressed herein. Possession of this User License proves the right of its holder to use one Cylinder under the terms herein.

5. For questions, please contact SodaStream International BV, Dongensewg 200, 5047 SH, Tilburg, The Netherlands.

This is a legally binding document between SodaStream Industries Ltd or its affiliates (“SodaStream”) and the consumer regarding the right to use a SodaStream Quick Connect Cylinder (the "Cylinder").

The Cylinder is proprietary to SodaStream, patent pending and protected by other intellectual property rights. Further, to protect users’ safety and health, various directives and regulations govern and regulate the use, refilling, maintenance, retesting and repair of the Cylinder. SodaStream possesses the legally required knowledge and expertise to be responsible for strict legal compliance that can only be guaranteed if the Cylinder is maintained, examined, retested and refilled by it. Thus, the Cylinder remains the property of SodaStream and is provided under License.

1.When empty, please return the Cylinder to either SodaStream or an authorized SodaStream distributor in exchange for a full Cylinder, for the price of the gas refill only. This License will continue to bind the use of each subsequent Cylinder.

2. Refilling an empty Cylinder by third parties may infringe SodaStream's intellectual property rights, including patents and other proprietary rights, may be risky and may violate certain laws. SodaStream only warrants the safety of Cylinders refilled by it, bearing a SodaStream tamper proof valve seal. You may not remove or change any proprietary notice appearing on or accompanying the Cylinders.

3. If you return the Cylinder to SodaStream or an authorized SodaStream distributor, without exchanging it for a full one, you will be entitled to a return fee of $2 or local equivalent.

4. The Cylinder, together with this User License, may be transferred to a third party provided the third party agrees to be bound by the conditions and ownership rights expressed herein. Possession of this User License proves the right of its holder to use one Cylinder under the terms herein.

For questions, please contact SodaStream International BV, Dongensewg 200, 5047 SH, Tilburg, The Netherlands.

SodaStream - Product Review Policy

1. Introduction

SodaStream encourages its customers to provide genuine feedback regarding their SodaStream product purchases.

This policy sets out how customers can submit reviews of SodaStream’s products through the SodaStream website sodastream.com, as well as how we verify and moderate these reviews. However, this policy does not apply to product reviews which are not submitted through the SodaStream website (e.g. reviews made through third parties such as Google, Amazon or Facebook, which may have their own review policies).

2. How to submit reviews of our products

If you purchase a product through the SodaStream website, you will be sent an email to the email address that you used in your online order asking for feedback on your product. This email will contain a link to submit a review of your product through the SodaStream website. Reviews which are submitted this way will be tagged as 'Verified Buyer' reviews on the SodaStream website, as we are able to verify that the review has come from someone who purchased our product.

If you purchased your SodaStream product from somewhere other than the SodaStream website, you can still submit a review through the 'write a review' function on the SodaStream website. As part of submitting a review this way, you will receive an email to confirm your email address. Email confirmation proves that the review was written by an actual person and was not generated by a bot. Reviews which are submitted this way will not be tagged as 'Verified Buyer' reviews, but as ‘Verified Reviewer’ reviews.

When you submit a review, you will be required to provide certain information, including your name, email, title, a 'star rating' out of five and your comment / feedback on the product. Your data will be handled according to our sodastream.com/blogs/legal/privacy-policy. If your review is published, only your first name, last initial, star rating and comment / feedback will be displayed on the SodaStream website (i.e. your full name and email will not be published).

3. How do we moderate online reviews for publication?

Reviews will be moderated before they are published on the SodaStream website to check they are relevant to the product that is reviewed and are not offensive or otherwise inappropriate to publish. SodaStream reserves the right to not publish reviews which it reasonably considers:

• -contain profanities or explicit language/materials;
• -are otherwise offensive, defamatory, libelous, harassing, abusive, vulgar, violent, hateful, obscene, political in nature or otherwise inappropriate, including with respect to race, gender, sexuality, ethnicity or other personal characteristics;
• -contain personally identifiable, private or confidential information;
• -are spam, automated, fake, false, misleading or deceptive;
• -are irrelevant to the product being reviewed;
• -are repetitive (e.g. multiple reviews submitted by the same customer in respect of the same product purchase);
• -infringe intellectual property rights (including publicity rights);
• -contain software viruses or alike; or
• otherwise should not be published due to legal / regulatory reasons.

SodaStream will aim to publish on the SodaStream website all genuine reviews which comply with this policy within 14 days of submission. We may also share your review on our social media and/or other marketing materials.

If your review is not published on the SodaStream website when you believe it should have been, please let us know by sending an email to no-reply@shop.sodastream.com.