Shipping and Delivery

The following items listed below will only be shipped to addresses in California, USA, excluding the following zip codes:
96006, 96015, 96054, 96101, 96104, 96108, 96110, 96112, 96115, 96116, 96134, 96017, 95568, 96014, 96023, 96025. 96027. 96031. 96032, 96034, 96037, 96038, 96039, 96044, 96050, 96057, 96058, 96064, 96067, 96085, 96086, 96094, 96097.

- SodaStream Pepsi® Zero Sugar Beverage Mix, 440ml
- SodaStream Diet Pepsi® Beverage Mix, 440ml
- SodaStream Pepsi® Beverage Mix, 440ml
- SodaStream Sierra Mist® Zero Sugar, Beverage Mix, 440ml
- SodaStream Sierra Mist® Beverage Mix, 440ml
- SodaStream STARRY® Zero Sugar Lemon Lime Drink Mix
- SodaStream STARRY® Lemon Lime Drink Mix
- SodaStream® MTN DEW® Drink Mix
- SodaStream® MTN DEW® Zero Sugar Drink Mix
- SodaStream® Diet MTN DEW® Drink Mix

Gas Exchange

Upon placing an order for CO2 gas cylinders (“Cylinders”) you must return used Cylinders to SodaStream USA Inc. SodaStream will ship the full, capped cylinders to your address and will include a pre-paid return label in the box for the return of the empty, used cylinders via USPS mail.

For the return of used Cylinders, please use the box in which you received the full Cylinders. Place the caps back on the empty, used cylinders and place them in the box they were shipped in. Attach the enclosed pre-paid return shipping label to the box. Return by placing the box in your mailbox or visit any USPS location (www.usps.com). SodaStream must receive the used SodaStream Cylinders no later than sixty (60)days after the order is placed.

Should you fail to return the used SodaStream Cylinders within such sixty (60)days, SodaStream will charge your credit card $15.00 USD plus tax for each used Cylinder not returned.

Please note that used Cylinders returned to SodaStream must not be damaged or tampered with in any way. Cylinders that are damaged or that were tampered with will not be accepted.

Cylinders ordered at sodastream.com are provided pursuant to the User License Agreement that accompanied either the Sparkling Water Maker or Cylinder. It enables you to receive the CO2 gas contents. The Cylinders will remain at all times the sole and exclusive property of SodaStream. You and/or anyone on your behalf will not have and/or claim to have any additional rights with respect to the Cylinders other than the usage rights specifically granted.

CO2 Subscription Service

1. The Terms

1.1 Please read these terms carefully before you submit your order to us. These terms set forth the details of the SodaStream CO2 Subscription Service cylinders you selected. It includes how the terms may change, how the service may end, and what to do if there is a problem, along with other useful and important information If you think that there is a mistake in these terms, please contact us at: 1-800-763-2258 M-F 9A-7P EST or by submitting a contact us form by clicking the link here.

These terms and conditions, together with the Terms of Use of the Website, are available at https://sodastream.com/pages/legal. Our Privacy Policy is available at here. and our Terms of Purchase, are available here. All are collectively referred to as the “Terms.” These Terms will form our agreement with you, and the Terms will govern your use of the Service. By choosing to subscribe to the Service you agree to these Terms.

1.3 These Terms will apply in addition to any other terms and conditions applicable to the use of SodaStream cylinders containing the CO2 gas content and the cylinder delivered to you under the selected Service. These Terms do not supersede any other terms and conditions.

1.4 When you place your order for our Subscription Services, you will be required to give us certain personal information, including but not limited to your name, email address, mailing address, and payment information. We may also collect information about your usage of the Subscription Services, such as the pages you visit and the features you use, as well as information about your device and browser. This information and additional information as detailed in our privacy policy is collected to allow us to provide you with the subscription services, process your payments, and communicate with you about your account. We may also use this information for analytical purposes and to improve the quality and functionality of our services. By providing this information and/or purchasing and subscribing to our services, you consent to its collection, use, and storage of your personal information as described in our Privacy Policy and it sets forth how we will collect and use your personal information. It is important that you read our Privacy Policy in full. It can be found on our website at https://sodastream.com/pages/legal.

1.5 We may make changes to these terms and conditions from time to time. The reasons for these changes may include:

1.5.1 a change in permitted payment methods;

1.5.2 a change in delivery process;

1.5.3 a change to applicable law, rules, or regulation;

1.5.4 a change or development to the Service or its operation;

1.5.5 to clarify or further explain Terms.

1.6 Where we make a change to these terms and conditions we will notify you of the change at least 30 days before making a change. You may exercise your right to terminate your Service at any time in accordance with Section 8 of these Terms if you do not agree to the changes. We will post updated versions of the Terms on Website.

1.7 When we use the words "writing" or "written" in these Terms, this includes emails.

2. How to Contact Us- 1-800-763-2258 M-F 9A-7P EST - https://support-us.sodastream.com/hc/en-us

2.1 Further contact details can be found on our website by clicking the line here.

2.2 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided in your order.

3. The Service

3.1 When you use the Subscription Service we will provide you with ongoing CO2 in accordance with your order and the Terms. All orders will be shipped to the cylinder delivery address specified by you when you subscribed to the Service .

3.2 As part of your initial order you may choose the frequency of the cylinder exchange under the Service in accordance with options set forth on the website on the “product page” (“Shipment Frequency”).

3.3 Cylinders can only be exchanged in quantities equivalent to the number of Cylinders received according to the Service. For example, if you received four (4) Cylinders in the cylinder order, you must return four (4) Cylinders. The initial cylinder order and any subsequent cylinder exchange shall include a USPS label for the return of either the Initial cylinder order or any exchange cylinders.

3.4 After you receive a cylinder order you MUST return all the empty cylinders that you have received under your Subscription Service within your Shipment Frequency plus 30 days (which means you have an additional 30 days following the upcoming exchange of Cylinders in accordance with your Shipment Frequency). In order to return your empty Cylinders. Please use the caps, return label and box provided to you with the cylinder order.

3.5 You will ensure that upon the empty cylinders’ return that they are in substantially the same condition as when you received them and in their original packaging with the original tamper proof seal intact. You shall not be entitled to exchange cylinders determined by SodaStream to be damaged or tampered with in any way. In that event, SodaStream may at its discretion charge you for such cylinders as if they were missing cylinders according to Section 8.5 below.

3.6 In the event you fail to return all or any part of the used cylinders, we will contact you and ask you to send the missing cylinders. Should you fail to return the missing cylinders within Shipment Frequency plus (30) days as set out in Section 3.4 above, we will charge you for the missing cylinders in accordance with Section 8.5.

3.7 The Subscription Service shall start on the date that the Initial cylinder order is placed and finalized, and shall be based on your Shipment Frequency. During the Subscription Service you will be entitled to ongoing CO2 Gas supply up to the cylinder limit applicable to your subscription preferences as outlined in My Account. As part of your Subscription Service, you shall be able to benefit from promotional offers that may be available at the time you subscribe to your Service or made available to members from time to time.

3.8 The Services shall continue for as long as you adhere to the terms and conditions, including payment, unless the Service was canceled or terminated in accordance with these terms and conditions.

4. Payment

4.1 Your payment will be collected at the time of your order. Subsequent orders will be charged at the time of your next order date. You will be charged on a recurring basis based on your preferred Shipment Frequency as shown on My Account and your Preferred method of payment as described in section 4.2 below. The final fee will be determined according to the quantity of cylinders ordered by you and shipped to the address you entered in My Account, under “Shipping address”. The shipping Fee will be as displayed on our website. The full payment shall be inclusive of the shipping fee and all applicable taxes.

4.2 Payments can be made by Visa, MasterCard, American Express, and be made in one payment at the time you sign up. You consent to us collecting all fees in connection with the Subscription Service from your selected payment method. You may change your payment method at any time by visiting your personal account “My Account”.

4.3 You consent to us collecting the fees due in connection with the Subscription Service according to the selected Payment Method. You can cancel this authority at any time by notifying us or your credit card provider. If you contact your credit card provider to cancel this authority, please notify us. You will remain liable for any amounts due under the Subscription Service and will have to pay us by an alternative method as requested by us.

4.4 Depending on the payment establishment or payment service provider, payment by credit card may require an authorization. In the event SodaStream does not receive such authorization, SodaStream may cancel your Subscription Service and any outstanding order.

4.5 No order will be sent until payment is received. The data registered by our payment system constitutes full proof of the financial transactions.

4.6 To ensure that your selected Payment Method is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process with appropriate third party databases in accordance with Section ‎8 below And subject to SodaStream Privacy Policy. In performing these checks, personal information provided by you may, in accordance with Section ‎8 below, be disclosed to a registered credit reference agency which may keep a record of that information.

4.7 No order will be shipped until payment is received or payment has been processed. The data registered by our payment system constitutes full proof of the financial transactions.

4.8 If you fail to pay the fee or any part thereof on the due date and you have not told us that you want to end your subscription, we may make reasonable attempts to contact you to understand why the payment has not been made and when you are able to make it. You will remain responsible for any uncollected amounts. In the event you do not set up a valid payment method during thirty (30) day period, SodaStream may terminate your subscription according to these Terms of Use.

5. Orders

5.1 To subscribe to the Service, you must register and create a login for SodaStream.com and read and agree to the Terms.

5.2 Orders of Cylinder take place online through our website.

5.3 When you place an order, we will send you an order confirmation by e-mail confirming receipt of your order and its details.

5.4 We will notify you in writing once we have shipped your order and the estimated time for delivery.

5.5 To change the shipping address please update in My Account.

5.6 To terminate your Subscription Service (in accordance to the Terms) you must tell us by either calling 1-800-763-2258 M-F 9A-7P EST or by submitting a contact us form by clicking the link here or you can make it by yourself by visiting "My Account”. We will send you an acknowledgement of receipt by email.

5.7 To edit the subscription - you may make the following changes to your subscription from your personal account (My Account): The Cylinder type; the amount of cylinders delivered each time; and the Shipment Frequency of the subscription. Please note that if a Subscription Order has already been packed for shipment, the changes done will take affect from next scheduled shipment.

5.8 Changes to the Subscription noted in sections 5.5-5.7above and section 6 below, can be made through "My Account”. or can by made by contacting one of our Customer Care agents. The Customer Care Agents can also, at the customer's request, skip, cancel, change cylinder type, change frequency and subscription cylinder amount on behalf of the customer through Zendesk.

6. Skip

To Skip a Subscription Shipment - You have the option to skip a Subscription shipment if needed by going to "My Account”.The next shipment will be based on your selected Shipment Frequency. For example, a monthly subscription planned for March 10th, can be skipped and the next shipment will be April 10th. You are not allowed to skip more than one time within one Shipment Frequency.

7. Delivery

7.1 SodaStream will provide you cylinders under the Subscription Service subject to receipt of the Fee and stock availability and factors beyond SodaStream’s reasonable control.

7.2 SodaStream will not be responsible for late delivery under the Subscription Service, or for not supplying any part of your order if this is caused because you did not give us the information we need to process and fulfil your order. SodaStream and/or companies authorized by SodaStream may contact you by text, telephone and/or email with information regarding your order and delivery in accordance and in accordance with our "Privacy Policy”.

7.3 We list availability information related to the cylinders on our website. As we process your order, we will inform you by e-mail as soon as possible if any part of order is unavailable. You will not be charged for any part of your order that can not be filled.

7.4 In the event that our stock of cylinders are insufficient for all deliveries to be timely filled because of reasons beyond its control, you agree that SodaStream is entitled to defer delivery. SodaStream will act reasonably and will do its best to fulfill the orders on time.

7.5 Please note that unless otherwise stated on the website, delivery estimates are not guaranteed delivery times and should not be relied upon as such.

7.6 We will not be held responsible for any delay or failure to comply with our obligations under the Terms if the delay or failure arises from any event or situation which is beyond our reasonable control. If an event of this sort occurs then we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay. If there is a risk of substantial delay you may contact us to end your Subscription Service and receive a refund for unfulfilled order amount paid by you from the date you placed your order for any undelivered Services and until the effective time you end your Subscription Service with us. This condition does not affect your right to have the Cylinder orders sent to you within a reasonable time.

7.7 You may contact SodaStream’s Customer Support by calling 1-800-763-2258 M-F EST or by filling out a “contact us” form by clicking this link here.

8. Ending your Subscription

8.1 You may terminate your subscription at any time by visiting your personal account (“My Account”.)

8.2 If you terminate your subscription Service under this Section you will remain responsible for any cylinders not returned or pay for the cylinders not returned. Such missing Cylinders as stated in Section 8.5 below.

8.3 SodaStream reserves the right to terminate your subscription Service in the event of the Following:

8.3.1 your Payment Method fails according to Section 4.8 above, you did not make any payment when it is due;

8.3.2 we are not able to validate your personal information and delivery address;

8.3.3 address change to an area in which there is no delivery coverage ;

8.3.4 you do not comply with any of the Terms; or

8.3.5 you are engaged in illegal or fraudulent use of the Services.

Terminating your subscription Service for any reason whatsoever, will require you to return all cylinders in your possession no later than Shipment Frequency plus 30 days following such termination. Please download a return label from "My Account”.

8.5 To the extent there are missing or damaged Cylinders, or in the event that no cylinders are returned to us in a satisfactory and re-useable condition according to these terms and conditions, you agree to pay us $15.00 for each missing cylinder.

8.6 If a cylinder that is not returned in good and usable condition according to Section 3.5 above or it is not returned within the cycle frequency (+30 days from the end of the Term) it shall be regarded as a missing cylinder.

8.7 You agree that SodaStream may at its discretion (which shall not be unreasonably exercised) charge you all amounts that are due and payable under the subscription Service and these terms and conditions using your selected Payment Method. Amounts due may include but not limited to Missing cylinders.

9. Cylinder Ownership

9.1 The Cylinders are provided to you pursuant to the User License Agreement that can be found on our website at SodaStream.com.

9.2 For your safety and protection the cylinders shall only be refilled and maintained by SodaStream. You must return your empty cylinders to SodaStream for refill and maintenance, Ccylinders serviced by third parties could be extremely risky and my result in bodily injuries. Unauthorized refilling may also violate the law and infringe on SodaStream's rights.

10. Our responsibility for loss or damage suffered by you

10.1 Please see the applicable warranty instructions attached to each of the Cylinders. This information is also posted on our website

10.2 Our warranty for the Cylinders will only apply to Cylinders refilled by SodaStream and bearing a SodaStream tamper proof valve seal.

10.3 Please see the applicable product literature and warranty documentation that accompanied the machine and cylinder. This information is also posted on our website

10.4 Subject to the fullest extent permitted by law, our maximum liability to you, whether in contract, tort (including negligence) or otherwise, in connection with the Subscription Service, will be limited to the price you actually paid for the last twelve months (12) of the Subscription Period, prior to the loss or damage you suffered.

11. DISPUTE RESOLUTION BY BINDING ARBITRATION. PLEASE READ CAREFULLY. IT AFFECTS YOUR RIGHTS.

11.1 Any dispute, controversy or claim arising out of or relating to any SodaStream product including, but not limited to, claims of personal injury and/or property damage, shall be submitted to arbitration administered by the American Arbitration Association in accordance to its then existing Consumer Arbitration Rules. The AAA Rules are available online at www.adr.org, or by calling the AAA at 800.778.7879.

11.2 The Federal Arbitration Act (Title 9 of the U.S. Code) shall govern the interpretation, enforcement, and proceedings relating to this arbitration.

11.3 Arbitration is more informal than a lawsuit in court. It uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. By agreeing to arbitration, the parties understand and agree that they are waiving their rights to maintain other available resolution processes, such as a court action or administrative proceeding, to settle their disputes.

11.4 Any claim shall be brought only in the party’s individual capacity, and shall not in any case be brought by the party as a plaintiff or class member in any purported class or representative proceeding.

11.5 A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to SodaStream should be addressed to SodaStream’s Corporate Office set out on  www.sodastream.com ("Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought. If an agreement to resolve the claim is not reached within 30 days after the Notice is received, any party may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by a party shall not be disclosed to the arbitrator.

11.6 There shall be one arbitrator. The arbitrator shall have the power to rule on his or her own jurisdiction, including, but not limited to, any objections with respect to the existence, scope, or validity of the arbitration provision or to the arbitrability of any claim or counterclaim.

11.7 The arbitrator’s award shall be binding on all parties, and judgment upon the award may be entered by any court of competent jurisdiction.”

12. Miscellaneous

12.1 hese terms and conditions form the agreement between you and us. No other person shall have any rights to enforce any of its terms.

12.2 These terms and conditions are governed by and shall be construed in accordance with the laws of USA

12.3 We do not sell products for purchase by children. You must be at least eighteen (18) years old and a resident in the Continental US.

12.4 To find more information about our Service or if you need assistance with your account, please contact us at 1-800-763-2258 M-F 9A-7P EST or submit a contact us form by clicking this link here

12.5 In the event of any conflict between these Terms and Conditions and information provided by Customer Support or in other portions of our website, these Terms and Conditions will control with respect to the Subscription Service.

12.6 If one or more parts of the Agreement are deemed to be unenforceable the remaining parts of the Agreement rare not waived and remain in full force and effect.

12.7 If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaching this agreement, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Any delay by SodaStream in enforcing its rights under the Subscription Service or its rights against you including your responsibility(Ies) under the Subscription Service shall not be considered a waiver by SodaStream of its rights.

12.8 We will send you information relating to your account in electronic form only sent to the email address provided during registration or through your account on the website.

12.9 We reserve the right to transfer our rights or obligations under this agreement to any company, firm or person provided this does not negatively impact your rights under this agreement.

12.10 This agreement is personal to you. You may not transfer your rights or obligations under this agreement to anyone else, and no third party is entitled to benefit under this agreement.

12.11 Each person is entitled to subscribe to two (2) Subscription Services

Terms and Conditions

Privacy Policy

In this document, the Privacy Policy is presented first, followed by the Cookies Policy

SODASTREAM - PRIVACY STATEMENT

Notice last updated: [31/12/2019]

1. Our Commitment To Privacy

Your privacy is very important to us at SodaStream and its affiliates, hereinafter also "we" and/or "us" and/or "SodaStream". To better protect your privacy we provide this privacy policy ("Privacy Notice") explaining our information practices and the choices you can make about the way your information is collected, used and shared. To make this Privacy Policy easy to find, we make it available on our homepage and at every point where personal data may be requested.

We strongly urge you read this Privacy Policy and make sure you fully understand our practices in relation to personal data, before you access or use any of our services. If you read and fully understand this Privacy Policy, but remain opposed to our practices, you must immediately leave our website, and avoid or discontinue all use of any of our services. Where you have read this Privacy Policy but would like further clarification, please contact us at privacy@sodastream.com.

2. Important Information

2.1 The purpose of this Privacy Policy is to provide you with clear explanation of what personal data we collect, when, why and how we collect, use and share your personal data and it explains your statutory rights. This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

2.2 Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website or offline from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. Parents and guardians should supervise their children's activities at all times. If we learn we have collected or received personal data from a person under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 13, please contact us at privacy@sodastream.com.

2.3 Note that our website contains links to third party websites which we are not responsible for. Please review the privacy policies of such third party websites should you visit these websites. This Privacy Policy does not address the privacy or information practices of any third parties.

2.4 Our website uses cookies and other tracking technology to automatically collect certain data concerning its interactions with visitors. Some of this information may include personal data. We explain more about the information we collect using cookies and tracking technology in paragraph ‎10.

3. What Information Do We Collect and How Do We Collect It

3.1 GENERALLY

We collect the following information from visitors to our website. This is also the information we have collected about visitors to our website in the past 12 months. The source of all personal information we collect is the website visitors themselves.

3.2 Personal data is collected when you voluntarily submit it through a website form, if you register with or use one of our website or online services. Our website automatically collects certain data concerning its interaction with visitors that facilitate operation, management and planning. Some information that may constitute personal data (such as your browser type, operating system, IP address, domain name, number of times you visited the website, dates you visited the website, date and time of an online request, the time required to download information you requested, error codes generated while your browser is in contact with our website and the amount of time you spent viewing the website) may be collected via cookies and other tracking technologies.

Aggregate Information (such as how many times visitors log onto our website) or other unidentifiable information may also be collected. Aggregated and unidentified data are not subject to this Privacy Policy. We explain more about our use of cookies and tracking technologies in paragraph 10.

3.3 If you register or contact us as an individual, we will collect your name, email address, telephone number, address information (together, "identification data"); information about your household ("household composition data"), the consumption habits of you and members of your household ("consumption data"), information about the device you use to access our website or online services ("device data"), payment and credit card information ("payment data"), information to set up and access your SodaStream account ("login data").

3.4 If you register or contact us on behalf of a company, we will collect company identification data, identification data from the company representative, company composition and consumption data, device data, payment data and login data. 

3.5 If you contact us by other offline methods in order to buy our products or services or by using one or more of the contact means provided offline, we will collect identification and payment data as relevant for the sale and delivery of the goods and services or to respond to your query or complaint and, as far as necessary, for the handling and fulfilment of the order and ongoing provision of our services. 

3.6 If you engage with us through social media e.g. Water Blog, Recipe Site, Instagram, Facebook, Pinterest, Twitter, we collect login information and any personal data you voluntarily provide, such as opinions in blog or recipe entries, or messages you post on our social media pages. If you upload content, including your personal data, to a social network and then tag our website, your submission will be subject to that social network's terms of use and privacy Policy, even where you post on an official SodaStream page on the social network. We do not have control over these terms of use and privacy policies, and have not reviewed their adequacy. You should therefore review these before submitting any personal data. 

3.7 If you apply to one of our open positions published in our careers sites, by sending us contact details and CV ("applicants personal data") via the relevant application on our website, or through any other means provided by us (e.g. social media),we will collect such applicants personal data in order to process your application. 

3.8 Third parties may also share information about you with us. For example, our business partners may give us information about you. We may receive information from commercial sources such as companies who compile information about shoppers and their preferences. 

3.9 We combine information from different sources. For example, we may combine information we have collected offline with information we collect online. We combine information we have collected across third-party sites, including social media sites. We combine information across devices such as computers and mobile devices. We may also combine information from third parties with information we already have. We may use this information to generate inferences about you and for the other purposes described in this Privacy Policy.

4. How Do We Use Your Personal Data

4.1 GENERALLY 

The following are the business or commercial purposes for which we use each category of personal information. Details about the information we collect for each category are provided above. More details about the business or commercial purposes are provided below.  

4.2 To provide our products and services

We collect personal data in order to offer our products and/or services and their functions. We may use the information collected in order to validate your order or subscription, to process your payment (for instance of a monthly fee in the case of a subscription) and to provide the products and services that you requested, ordered or to which you subscribed. We will also use your personal data as far as necessary for the handling and fulfilment of your order as well as to provide customer support. 

We also use this information for marketing and customer management purposes, to maintain our relationship with you, with a view to providing stellar customer experience. 

4.3 To verify your identity 

We may use the information collected from you to verify your identity. We may also use this information to establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time; 

4.4 For internal business purposes such as: 

4.4.1 to improve our products in order to make them fit for our customers' needs and to draw insights in relation to possible improvements; 

4.4.2 to improve our services to you and customize your browsing experience. Some of the information (particularly the information collected by cookies and other tracking technology) helps us improve our website; better understand the visitors who come to our Services and what content is of interest to them; and 

4.4.3 to track any fraudulent activities and other inappropriate activities and monitor content integrity on our website. 

4.5 To process job applications 

We collect applicants’ personal data solely for SodaStream's internal recruitment purposes including for: identifying applicants, evaluating their applications, making hiring and employment decisions, and contacting applicants by phone or in writing. 

4.6 To communicate with you 

We use your personal data to respond to your queries and/or complaints about our products or services, and to provide you important information about your account and your products e.g. 

5. Direct Marketing: 

We may use your personal data, including information related to your order, such as your address for direct marketing purposes. We may for example send you emails to inform you of news and updates about our products and services. This may be in the form of email, post, SMS, telephone or targeted online advertisements. Where required by law, we will obtain your consent prior to sending you such marketing information. 

5.1 To protect your privacy and ensure you have control over the use of your personal data, we will always give you the opportunity to "opt out" of direct marketing when you contact us in relation to a product or service or you receive any email, text or other direct marketing communication. If you opt out of getting marketing email messages, you may continue to receive non-marketing email messages from us where permitted by law. 

5.2 You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication, by changing privacy settings within your SodaStream account or by sending an email to privacy@sodastream.com. If you want to review or update the information you have provided us, you can click "my profile" at our website's home page and edit the information. If you have not been asked already to provide your email address and a password, we will ask you to do it before changes are made, so as to prevent others from accessing and altering your personal data. 

5.3 Based on the information we have about you, we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you. 

6. Legal Basis for Processing Personal Data: 

6.1 We will only collect, use or share your personal data for the purposes set out in this Privacy Policy where we are satisfied that:t: 

6.1.1 our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you. For example, in order to provide our product and our services it will be necessary for us to process certain personal data such as your address, phone number, identification data and payment data to create your user account or fulfil your order. Also, we carry out this processing for the purpose of knowing our customer and maintaining our relationship with you, with a view to providing a stellar customer experience; or 

6.1.2 our use of your personal data is necessary to support legitimate interests that we have as a business to provide products and services to our customers, provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights. For example, we strive to always improve our products and services in order to make them fit our customers' needs. For this reason, we process personal data such as consumption habits, device information and household composition and draw insights in relation to possible improvements; or 

6.1.3 our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we have. For example, to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law; or 

6.1.4 you have provided your consent to us using your personal data for that purpose (e.g. where you provide us with marketing consents or opt-in to additional services). 

Where the basis of processing is your consent, you have the right to withdraw your consent, and therefore prevent that processing, at any time. 

7. How We Protect and Store Your Personal Dataa 

7.1 Data Security 

7.1.1 To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Some of the steps we take are: placing confidentiality requirements on our staff and service providers; destroying or permanently anonymising personal data if it is no longer needed for the purposes for which it was collected. SodaStream will comply with applicable laws in the event of any breach of the security, confidentiality or integrity of your personal data and, where we consider appropriate or where required by applicable law, notify you via email, text or conspicuous posting on our website in the most expedient time possible and without unreasonable delay, in so far as it is consistent with (i) the legitimate needs of law enforcement, or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system. 

7.1.2 However, the security of personal data depends in part on the security of the device used to communicate with us, the security you use to protect your login information, and the security provided by your internet access service provider. We make commercially reasonable efforts to make the collection and security of information consistent with this Privacy Policy and all applicable laws and regulations. Where you have a SodaStream username, login or password, you are responsible for keeping this information confidential. We ask you not to share a username, login or password with anyone. 

7.2 Data Retention 

7.2.1 We may retain your data as long as necessary to provide our products and services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (e.g. in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of subscriptions). 

7.2.2 In addition, we maintain a data retention policy which we apply to information in our care. Where your data is no longer required, we will ensure it is securely deleted or anonymised. 

7.2.3 Please note that SodaStream may retain applicants’ personal data submitted to it for no longer than two years after the applied position has been filled or closed. This is done so we could re-consider applicants for other positions and opportunities at SodaStream; so we could use their information as reference for future applications submitted by them; and in case the applicant is hired, for additional employment and business purposes related to his/her work at SodaStream. If you previously submitted applicants personal data to SodaStream, and now wish to access it, update it or have it deleted from SodaStream's systems, please contact us at privacy@sodastream.com.  

8. We May Share Your Personal Data 

SodaStream may share your personal data with third parties (or otherwise allow them access to it) only in the following manners and instances. These are also the categories of third parties with whom SodaStream has disclosed personal information in the preceding 12 months.ces: 

8.1 within the SodaStream family of companies. This includes current and future SodaStream subsidiaries, affiliates, and joint venture partners and our parent company PepsiCo. We may also share information with third parties with which we have an ownership interest or commercial relationship, such as companies whose products we distribute or whose products we think you might find interesting. 

8.2 with any third parties to whom the relevant SodaStream entity subcontracts all or part of this processing. The purpose of this transfer will be to help manage our business and deliver services. For instance, we may transfer your personal data to a service provider to the extent necessary to complete an order and deliver your product. Other instances may include transfers to e-marketing service providers, hosting providers and any other relevant roles. Note that we do not sell your personal data to any third party and have not done so in the preceding 12 months. These third parties have agreed to confidentiality restrictions and use any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us. 

8.3 where permitted by local data protection laws, SodaStream may disclose or otherwise allow others access to your personal data pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk. 

8.4 We may disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all, or substantially all, of our assets, to the extent that this is necessary for the process. 

9. Transferring Personal Data Globally 

9.1 Your personal data may be transferred and stored outside your place of residence, that are subject to different standards of data protection. Particularly, if you live in the EU, you should be aware that your personal data may be shared with, and transferred to, SodaStream affiliates and third-party service providers who are located outside the EU. We will take appropriate steps to ensure that transfers of personal data are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end: 

9.1.1 we will ensure that transfers within SodaStream and its affiliates will be covered by an agreement entered into by members of SodaStream Group (an intra-group agreement) which contractually obliges each member to ensure that personal data receives an adequate and consistent level of protection wherever it is transferred within the Group; 

9.1.2 where we transfer your personal data outside SodaStream or to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your personal data. Some of these assurances are well recognised certification schemes like the EU - US Privacy Shield for the protection of personal data transferred from within the EU to the United States; or 

9.1.3 where we receive requests for information from law enforcement or regulators, we will carefully validate these requests before personal data is disclosed. 

You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal data when this is transferred as mentioned above. 

10. Use of Cookies and Other Tracking Technologies  

SodaStream uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our customers with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our customers' preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services. 

Please note that third party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them. 

10.1 Do-Not-Track Signals and Similar Mechanisms.  

10.1.1 Some web browsers transmit "do-not-track" signals to websites. Because the standards for these signals are still under development, we currently do not take action in response to these signals.

10.2 Cookies 

10.2.1 Our website uses cookies, web beacons and similar technologies ("Cookies") to track information provided to us by your browser when you use our website. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your devices that enable internet usage e.g. your computer, smartphone or tablet - like a memory for a web page. We use several different types of cookies. 

10.3 We use the following cookies on our website: 

10.31.1 necessary cookies 

Necessary cookies are essential and help you navigate our website. This helps to support security and basic functionality and are necessary for the proper operation of our website, so if you block these cookies we can't guarantee your use or the security during your visit.  

10.3.1.2 functionality cookies 

Functionality cookies are used to provide you the best user experience. These cookies are, for instance, used to personalise content for you in line with your location. It also allows our website to remember choices made (like turning off use of cookies or which location you have previously selected) to provide more personal features. 

10.3.1.3 Performance cookies 

Performance cookies help us to understand the behaviour of users of our website. This allows us to continuously improve our website to provide the best information in support of our project aims. These cookies are also used to help us understand how effective our website is. For instance these cookies tell us which pages visitors go to most often and if they get error messages from web pages. 

10.3.1.4 All of the Cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information. In particular, we use Google Analytics, which allow us to assess how you and other web users use our website, and this information is essential in helping us to continuously improve our website's functionality. They can be preserved from 30 minutes to two years. The information generated by these cookies about your use of our website (including your IP address) will be transmitted to and stored by Google Inc on servers in the United States. 

10.4 Control your cookie settings: 

Once you have given us your agreement to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. Internet browsers allow you to change your cookie settings, for instance to block certain kinds of cookies or files. You can therefore block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of the website, due to the fact that some may be functionality cookies. For further information about deleting or blocking cookies, please visit: http://www.allaboutcookies.org/manage-cookies/.

11. Your Rights in Relation to Your Personal Data  

11.1.1 Depending on where you live, you may have certain additional rights, such as the right to request access to your personal information or to request deletion of your personal information. 

11.1.2 Requests should be submitted to privacy@sodastream.com. These rights are not absolute, and we will respond to all requests we receive in accordance with applicable laws. The Your California Rights section below provides additional information for California residents. 

11.2 Your Rights as a California Resident 

11.2.1 California “Shine the Light” Law

If you reside in California, you have the right to ask us one time per year for information about our disclosure, if any, of personal information to third parties for their direct marketing purposes in the preceding calendar year. To make a request, please contact us privacy@sodastream.com. Please indicate that you are a California resident making a “Shine the Light” inquiry. We reserve our right not to respond to requests submitted other than by the means specified in this section, if the request is not labelled or sent properly, or if the request does not have complete information.

11.2.2 California Consumer Privacy Act (CCPA) 

We have explained our privacy practices in full in the other sections of this Privacy Policy. 

If you would like to exercise any of your CCPA rights as described in this Privacy Policy, please:  

• Call us, toll-free, at 1-800-763-2258; or
• Email/ write us at: privacy@sodastream.com

11.3 We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you, by using a two or three points of data verification process, depending on the type of information you require. If you have a password protected account with SodaStream, we may ask to verify your request through the account’s existing authentication methods. If you request that we disclose or delete your information, we will require you to re-authenticate with your account.

11.4 We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

12.

We may update and change this privacy statement from time to time, to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this Privacy Policy.

13. Contact Information

13.1 If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in paragraph 11, you can contact us at:

We will attempt to resolve any complaints regarding the use of your Personal data in accordance with this Privacy Policy.

SODASTREAM COOKIE POLICY

Notice last updated: [04/07/2022]

1. Information on how we use cookies

Our SodaStream website (“website” or “site”) uses various cookies which allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use cookies to provide the content and functionality of this site (strictly necessary cookies) and, , to personalize the content and advertisements that appear when you visit our site and to analyze the traffic on the site, unless you reject such non-strictly necessary cookies. In addition, we share information about your use of our site with our advertising partners and analysts, who may combine this information with other data that you provide to them or that they have collected when you use their services. You have the right to withdraw your consent at any time.

You do not need to allow cookies to visit most of the website. However, enabling cookies may allow for a more tailored browsing experience and is required for certain parts of the website to work. In the majority of cases, a cookie does not provide us with any of your personal information.

For further information about this cookie policy, please contact us at Privacy@sodastream.com

You can change the cookie settings that will be placed when you visit our website by changing the settings on your browser or by clicking on the Cookie Setting at the bottom of this policy.

2. Key concepts

First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by www.sodastream.com).

Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Persistent cookies are cookies that remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Please note that third party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them.

3. Changing your cookie settings

You can change your cookie preferences when you visit our website by changing the settings on your browser or by clicking on the Cookie Setting link at the bottom of this policy.
You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our site.
Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details:

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

4. Your consent

Strictly necessary cookies do not require your consent.

By using our website you provide your consent that we apply on your device performance, functional and targeting cookies, unless you withdraw the cookies wholly or partially. You can reject consent for cookies by clicking the Cookie Setting link on the bottom of this policy.

5. Can I withdraw my consent?

If you do not wish to give consent or wish to withdraw your consent to any performance, functionality or targeting cookies at any time, you will need to delete, and block or disable cookies via your browser settings; see below for more information on how to do this or by changing your settings in the Cookie Setting at the link below. Please note that disabling these cookies will affect the functionality of the website and may prevent you from being able to access certain features on the website.

6. What cookies do we use and why?

We use are "necessary" and "performance" and "functional" and "targeting" cookies:

6.1 Strictly Necessary cookies:

We use these Strictly Necessary cookies to identify you as being logged in to the website and to authenticate you, to make sure you connect to the right service on the website when we make any changes to the way it works and for security purposes.

6.2 Performance cookies:

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site and gather information on error messages. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

We use performance cookies to perform web analytics and for error management purposes, by measuring any errors that may occur.

6.3 Functional cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

We use functional cookies to enable us to provide you with enhanced functionality and personalisation. These cookies may be set by third party providers whose services we have added to our pages.

6.4 Targeting cookies:

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

7. Retention

A cookie or similar technology will exist for different periods of time depending on the purpose of the cookie. For example, a session cookie which enables the website to operate will only exist on your device whilst you browse our website but other cookies will remain on your device for longer such as some functionality cookies which need to stay on your device so that the website can recognise you when you return. For more information about how long a cookie remains on your device, please see the cookie table below.

8. Keeping our cookie policy up to date

We may need to update our cookie policy from time to time if we decide to use cookies differently. Any changes will be updated here.

For more information about how we process personal data collected from cookies please refer to our privacy policy

If you have any questions or would like more information about the ways we use cookies please contact us at privacy@sodastream.com

For changing your cookies consent for our website, please access this link: Cookie Settings

Cookies Policy

SODASTREAM COOKIE POLICY

Notice last updated: [04/07/2022]

1. Information on how we use cookies

Our SodaStream website (“website” or “site”) uses various cookies which allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use cookies to provide the content and functionality of this site (strictly necessary cookies) and, , to personalize the content and advertisements that appear when you visit our site and to analyze the traffic on the site, unless you reject such non-strictly necessary cookies. In addition, we share information about your use of our site with our advertising partners and analysts, who may combine this information with other data that you provide to them or that they have collected when you use their services. You have the right to withdraw your consent at any time.

You do not need to allow cookies to visit most of the website. However, enabling cookies may allow for a more tailored browsing experience and is required for certain parts of the website to work. In the majority of cases, a cookie does not provide us with any of your personal information.

For further information about this cookie policy, please contact us at Privacy@sodastream.com

You can change the cookie settings that will be placed when you visit our website by changing the settings on your browser or by clicking on the Cookie Setting at the bottom of this policy.

2. Key concepts

First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by www.sodastream.com).

Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Persistent cookies are cookies that remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Please note that third party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them.

3. Changing your cookie settings

You can change your cookie preferences when you visit our website by changing the settings on your browser or by clicking on the Cookie Setting link at the bottom of this policy.
You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our site.
Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details:

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

4. Your consent

Strictly necessary cookies do not require your consent.

By using our website you provide your consent that we apply on your device performance, functional and targeting cookies, unless you withdraw the cookies wholly or partially. You can reject consent for cookies by clicking the Cookie Setting link on the bottom of this policy.

5. Can I withdraw my consent?

If you do not wish to give consent or wish to withdraw your consent to any performance, functionality or targeting cookies at any time, you will need to delete, and block or disable cookies via your browser settings; see below for more information on how to do this or by changing your settings in the Cookie Setting at the link below. Please note that disabling these cookies will affect the functionality of the website and may prevent you from being able to access certain features on the website.

6. What cookies do we use and why?

We use are "necessary" and "performance" and "functional" and "targeting" cookies:

6.1 Strictly Necessary cookies:

We use these Strictly Necessary cookies to identify you as being logged in to the website and to authenticate you, to make sure you connect to the right service on the website when we make any changes to the way it works and for security purposes.

6.2 Performance cookies:

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site and gather information on error messages. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

We use performance cookies to perform web analytics and for error management purposes, by measuring any errors that may occur.

6.3 Functional cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

We use functional cookies to enable us to provide you with enhanced functionality and personalisation. These cookies may be set by third party providers whose services we have added to our pages.

6.4 Targeting cookies:

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

7. Retention

A cookie or similar technology will exist for different periods of time depending on the purpose of the cookie. For example, a session cookie which enables the website to operate will only exist on your device whilst you browse our website but other cookies will remain on your device for longer such as some functionality cookies which need to stay on your device so that the website can recognise you when you return. For more information about how long a cookie remains on your device, please see the cookie table below.

8. Keeping our cookie policy up to date

We may need to update our cookie policy from time to time if we decide to use cookies differently. Any changes will be updated here.

For more information about how we process personal data collected from cookies please refer to our privacy policy

If you have any questions or would like more information about the ways we use cookies please contact us at privacy@sodastream.com

For changing your cookies consent for our website, please access this link: Cookie Settings

SodaStream Accessibility statement

SodaStream is committed to promoting digital accessibility for people with disabilities. We are continually improving the user experience for all site visitors and applying the relevant accessibility standards. SodaStream has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site.

Certificate & Conformance Status

This is to confirm that this site has been reviewed by software developers and remediated to meet standards set by the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) at the AA level. The WCAG 2.1 AA level covers a wide range of recommendations for making Web content more accessible. WCAG 2.1 AA level guidelines include specific details on how to develop accessible Web content. This statement certifies that specific techniques were met for the Success Criterion detailed by WCAG. As a result, this website`s content has been made more accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of thereof. By implementing and adhering to these guidelines, this website`s web content has also become more usable to users in general. Using the accessibility widget is subject to the our Terms of Service which can be found at the company`s website.

Measures taken to make this website more accessible

SodaStream`s Automatic system, team of developers, designers and content accessibility experts has reviewed, remediated and tested this website by performing multi-layered accessibility testing and analysis of the new and updated accessibility measures and web content. As part of the process to make this website more accessible, adjustments were made which include JavaScript & CSS work. The process also included accessibility modifications for assistive technologies (e.g. NVDA, JAWS etc.). Below is a complete list of accessibility modifications and functionalities made.

Compatibility with browsers and assistive technology

Our mission goal is to be able to support the widest array of browsers and assistive technologies as possible.We have therefore invested efforts to support popular systems with high market share, including Chrome, Firefox, edge, Opera and Safari VoiceOver on a MAC. We have also addressed JAWS and NVDA assistive technologies for Windows and MAC.

In addition, the following modifications were made during the audit to make this website accessible:

• Enables keyboard navigation
• Enables smart navigation
• Blinks Blocking
• OCR Image description
• Fonts - Ability to increase and decrease the site font, adjust, align etc`
• Voice command the browser using your voice
• Change color contrast based on dark background
• Change color contrast based on a light background
• Change the Site`s colors
• Matching and monochrome option for color blind people
• Change the font for readability
• Increase the cursor and change its color to black or white
• Increase the display to 200%
• Highlight links on the site
• Highlighting headers on the site
• Display an alternative description of the images
• Increase the content chosen by the cursor, showed in a tooltip
• Describe words by mouse selection
• Displays the site`s contents in a new window clearly and readable
• Enables users to type contents using the mouse

Technical specifications

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations, alternatives and disclaimers

Despite our efforts to ensure accessibility of this website, there may be some limitations. Below is a description of known and possible limitations, and potential solutions. Please contact us if you observe an issue not listed below. Using the accessibility widget is subject to the our privacy policy which can be found at the company`s website.

Use of Third-Party Sites & Components

When 3rd party components or websites are used on the website, such as Facebook, Instagram, YouTube, Twitter, chats and others, which are not controlled by us, may present challenges for individuals with disabilities that we are not able to remedy.

Physical location accessibility services

Our company considers it very important to provide quality, professional, equitable and accessible service to all our customers, including people with disabilities.

Physical accessibility In our location you can find:

1. Disabled parking space. The most convenient disabled parking spaces to L1B1 are located in the EAST parking lot, at pathway one, signage is clearly noted.

2. Accessible access way (ramp, pathway, Etc.). Ramps are provided at L1B1 from the East lot and from the courtyard at the main lobby, L1B1 and L1B7. Additionally, Pathway 3 (LCB3) near the bus shelter is flat and allows entry at the fitness center with a ramp.

3. Accessible entrees. Ramps are provided at L1B1 and LCB3 from the East lot and from the interior courtyard to the main lobby, L1B1 and L1B7

4. Accessibility waiting areas: Smiles Lounge/Main lobby at L1B4

5. Entrance desk / services / information Main lobby at L1B4 a concierge is located at the Main Lobby AKA Smiles Lounge and can assist as required.

6. Accessible Bathroom: All restrooms in the building are HC accessible

7. Elevators: all elevators have braille and ring tones

8. Hearing impaired technology aids: Emergency strobe lights are located throughout the building should the alarm system be activated

9. Technology aids for vision impairments: All public spaces have signage with braille to identify spaces

10. Employee training for accessible services. Should tours or services be shared with an associate, the Facilities team along with HR can and would be happy to assist.
In person assistance for people with disabilities

Contact details of a Compliance Officer

It is our intention to resolve any complaint to your satisfaction, however, should you have any questions about our accessibility policy, including any requests to exercise your legal rights, please contact our Compliance Officer Fran Gaul
856-755-3400
frang@sodastream.com

Feedback

Despite our efforts to make site browsing accessible for people with disabilities, some pages may yet to be accessible, or the appropriate technological solution has not yet been found it is possible that some pages or sections on this website have Human mistakes, for a variety of reasons. We are dedicated to keep improving the accessibility features and interface of our product.
Notice something wrong? you are most welcome to reach out to us at: https://support-us.sodastream.com/hc/en-us/requests/new?ticket_form_id=360000175274

The accessibility statement was updated on November 16, 2022

USER LICENSE

This is a legally binding document between SodaStream Industries Ltd or its affiliates (“SodaStream”) and the consumer regarding the right to use a SodaStream CO2 Cylinder (the "Cylinder").

To protect users’ safety and health, various directives and regulations govern and regulate the use, refilling, maintenance, retesting and repair of the Cylinder. SodaStream possesses the legally required knowledge and expertise to be responsible for strict legal compliance. This can only be guaranteed if the Cylinder is maintained, examined, retested and refilled by it. Thus, the Cylinder remains the property of SodaStream and is provided under License.

1. When empty, please return the Cylinder to either SodaStream or an authorized SodaStream distributor in exchange for a full Cylinder, for the price of the gas refill only. This License will continue to bind the use of each subsequent Cylinder

2. Refilling an empty Cylinder by third parties could be risky. Unauthorized refilling may violate the law and infringes SodaStream's rights. SodaStream warrants only the safety of Cylinders refilled by it, bearing a SodaStream tamper proof valve seal.

3. If you return the Cylinder to SodaStream or an authorized SodaStream distribu

4. The Cylinder, together with this User License, may be transferred to a third party provided the third party agrees to be bound by the conditions and ownership rights expressed herein. Possession of this User License proves the right of its holder to use one Cylinder under the terms herein.

5. For questions, please contact SodaStream International BV, Dongensewg 200, 5047 SH, Tilburg, The Netherlands.

This is a legally binding document between SodaStream Industries Ltd or its affiliates (“SodaStream”) and the consumer regarding the right to use a SodaStream Quick Connect Cylinder (the "Cylinder").

The Cylinder is proprietary to SodaStream, patent pending and protected by other intellectual property rights. Further, to protect users’ safety and health, various directives and regulations govern and regulate the use, refilling, maintenance, retesting and repair of the Cylinder. SodaStream possesses the legally required knowledge and expertise to be responsible for strict legal compliance that can only be guaranteed if the Cylinder is maintained, examined, retested and refilled by it. Thus, the Cylinder remains the property of SodaStream and is provided under License.

1.When empty, please return the Cylinder to either SodaStream or an authorized SodaStream distributor in exchange for a full Cylinder, for the price of the gas refill only. This License will continue to bind the use of each subsequent Cylinder.

2. Refilling an empty Cylinder by third parties may infringe SodaStream's intellectual property rights, including patents and other proprietary rights, may be risky and may violate certain laws. SodaStream only warrants the safety of Cylinders refilled by it, bearing a SodaStream tamper proof valve seal. You may not remove or change any proprietary notice appearing on or accompanying the Cylinders.

3. If you return the Cylinder to SodaStream or an authorized SodaStream distributor, without exchanging it for a full one, you will be entitled to a return fee of $2 or local equivalent.

4. The Cylinder, together with this User License, may be transferred to a third party provided the third party agrees to be bound by the conditions and ownership rights expressed herein. Possession of this User License proves the right of its holder to use one Cylinder under the terms herein.

For questions, please contact SodaStream International BV, Dongensewg 200, 5047 SH, Tilburg, The Netherlands.

SodaStream - Product Review Policy

1. Introduction

SodaStream encourages its customers to provide genuine feedback regarding their SodaStream product purchases.

This policy sets out how customers can submit reviews of SodaStream’s products through the SodaStream website sodastream.com, as well as how we verify and moderate these reviews. However, this policy does not apply to product reviews which are not submitted through the SodaStream website (e.g. reviews made through third parties such as Google, Amazon or Facebook, which may have their own review policies).

2. How to submit reviews of our products

If you purchase a product through the SodaStream website, you will be sent an email to the email address that you used in your online order asking for feedback on your product. This email will contain a link to submit a review of your product through the SodaStream website. Reviews which are submitted this way will be tagged as 'Verified Buyer' reviews on the SodaStream website, as we are able to verify that the review has come from someone who purchased our product.

If you purchased your SodaStream product from somewhere other than the SodaStream website, you can still submit a review through the 'write a review' function on the SodaStream website. As part of submitting a review this way, you will receive an email to confirm your email address. Email confirmation proves that the review was written by an actual person and was not generated by a bot. Reviews which are submitted this way will not be tagged as 'Verified Buyer' reviews, but as ‘Verified Reviewer’ reviews.

When you submit a review, you will be required to provide certain information, including your name, email, title, a 'star rating' out of five and your comment / feedback on the product. Your data will be handled according to our sodastream.com/blogs/legal/privacy-policy. If your review is published, only your first name, last initial, star rating and comment / feedback will be displayed on the SodaStream website (i.e. your full name and email will not be published).

3. How do we moderate online reviews for publication?

Reviews will be moderated before they are published on the SodaStream website to check they are relevant to the product that is reviewed and are not offensive or otherwise inappropriate to publish. SodaStream reserves the right to not publish reviews which it reasonably considers:

• -contain profanities or explicit language/materials;
• -are otherwise offensive, defamatory, libelous, harassing, abusive, vulgar, violent, hateful, obscene, political in nature or otherwise inappropriate, including with respect to race, gender, sexuality, ethnicity or other personal characteristics;
• -contain personally identifiable, private or confidential information;
• -are spam, automated, fake, false, misleading or deceptive;
• -are irrelevant to the product being reviewed;
• -are repetitive (e.g. multiple reviews submitted by the same customer in respect of the same product purchase);
• -infringe intellectual property rights (including publicity rights);
• -contain software viruses or alike; or
• otherwise should not be published due to legal / regulatory reasons.

SodaStream will aim to publish on the SodaStream website all genuine reviews which comply with this policy within 14 days of submission. We may also share your review on our social media and/or other marketing materials.

If your review is not published on the SodaStream website when you believe it should have been, please let us know by sending an email to no-reply@shop.sodastream.com.