If you ordered 1 or 2 new cylinder(s) for exchange, you’ll receive a USPS pre-paid return label in the box with your cylinder order.
Sparkle-tip: We recommend keeping the tracking number on the label for your records.
If you’re exchanging 3 or more cylinders, after submitting your order for a cylinder exchange, you will receive an email with a UPS pre-paid return label.
Don’t see your label? Don’t worry! Please contact one of our Sparkling Water Specialists at 800-763-2258 and we'll resend.
Bubbles 101: Carbonating cylinders create the bubbles. After some time, the carbonating cylinder runs out of CO2. We offer an exchange in which you get a new carbonating cylinder in exchange for your empty one.
Once you order your exchange at SodaStream.com, our Gas Refill program has 3 easy steps to get you back to bubbling.
The shipping is on us. Don’t wait too long to send back your used cylinders.**
*If you have 3 or more cylinders to exchange, you will receive a UPS label via email and the return package with your empty cylinders should be dropped off at your nearest UPS location.
**Remember to send in your used cylinders after placing a cylinder exchange order. SodaStream must receive your used cylinder(s) no later than 30 days after placement of your exchange order, or an additional $15 charge (plus tax) for each unreturned cylinder will be applied.