If you ordered 1 or 2 new cylinder(s) for exchange, you’ll receive a USPS pre-paid return label in the box with your cylinder order. You can drop the package in the mailbox or at a local post office. You can also schedule a free USPS pick-up (if applicable to your location).
Sparkle-tip: We recommend keeping the tracking number on the label for your records.
If you’re exchanging 3 or more cylinders, after submitting your order for a cylinder exchange, you will receive an email with a UPS pre-paid return label. You can then drop the package off at your nearest UPS location.
Sparkle Note: Make sure to return an empty cylinder for each refill cylinder you have ordered.
Don’t see your label? Don’t worry! Please contact one of our Sparkling Water Specialists at 800-763-2258 and we'll resend.
We recommend not waiting very long after receipt of your cylinder exchange order to ship back your empties. SodaStream must receive your empty cylinder(s) no later than (30) days after placement of your exchange order, or an additional $15 charge (plus tax) for each unreturned cylinder will be applied. Make sure to return an empty cylinder for each refill cylinder you have ordered.
Bubbles 101: Carbonating cylinders create the bubbles. After some time, the carbonating cylinder runs out of CO2. We offer an exchange in which you get a new carbonating cylinder in exchange for your empty one.
Once you order your exchange at SodaStream.com, our Gas Refill program has 3 easy steps to get you back to bubbling.1. We'll send you full cylinders and include a prepaid USPS label with your order. Make sure to remove the label from the box and record the tracking number on the label for your records.
The shipping is on us. Don’t wait too long to send back your used cylinders.**
*If you have 3 or more cylinders to exchange, you will receive a UPS label via email and the return package with your empty cylinders should be dropped off at your nearest UPS location.
**Remember to send in your used cylinders after placing a cylinder exchange order. SodaStream must receive your used cylinder(s) no later than 30 days after placement of your exchange order, or an additional $15 charge (plus tax) for each unreturned cylinder will be applied. Make sure to return an empty cylinder for each refill cylinder you have ordered to avoid any additional charges.
Bubbles overboard! Don’t worry, we’ll sort this out for you.
If your cylinder is leaking gas, do not remove the bottle and cylinder or continue pressing the carbonating button.
Our Sparkling Water Makers are specially equipped with 2 valves that will safely release the excess gas, so you should wait for the sound of leaking gas to fully stop before handling your machine further.
If you experience this issue, please contact our Sparkle Support team for speedy fizz-assistance!
Please provide the below details so we can replace your cylinder and our fizz-experts can better understand this issue you experienced:
We hope to get you back to bubbling soon! You can contact us via email or phone at 800-763-2258.