Q: My CO2 cylinder is correctly installed. Now how do I carbonate water using my Fizzi™sparkling water maker? +

A: 1. Fill your carbonating bottle with fresh cold tap or filtered water just to the "Fill Line" indicator. 2. Make sure you insert the carbonating bottle correctly (until you hear a click) there will be a small gap between the bottom of the carbonating bottle and the base of the sparkling water maker. 3. Press the carbonating button. Firm short bursts (approx. 2 sec) work best. Do not press more than 5 times. 4. If you'd like flavored sparkling water, add Sparkling Drink Mix to the bottle only after carbonating.

Q: Nothing happens when I press the carbonating button on my sparkling water maker. Can you help me troubleshoot the issue? +

A: Troubleshooting suggestions: 1. Tighten the cylinder into place to verify that it is full. 2. If your sparkling water maker is powered, plug it into a working electrical socket. 3. Ensure that your sparkling water maker is always in an upright position.

Q: How do I clean my Sparkling Water Maker? +

A: The Sparkling Water Maker should be cleaned with a soft, damp cloth in lukewarm water. Avoid using abrasive cleaners or sharp tools to clean. Wipe spills to keep base dry. DO NOT submerge in water or wash in a dishwasher.

Q: Can I re-fizz a drink that has gone flat? +

A: If you're drinking plain sparkling water, the answer is yes as long as the water reaches the water fill line on the carbonating bottle. However, if you already prepared a drink with flavor, the answer is no. Since only water can be carbonated in the Sparkling Water Maker, you cannot re-carbonate once you've added flavor.

Q: How long does the sparkling water last before going flat? +

A: The hermetic seal on the cap keeps your sparkling water or flavored sparkling water from going flat as quickly as ordinary store-bought beverages. If you make sure to close the cap tightly, and keep the bottle in the refrigerator, your SodaStream sparkling water should remain fizzy and fresh for up to two weeks.

Q: How do I get ongoing supplies for my Sparkling Water Maker? +

A: SodaStream Sparkling Water Makers and supplies are offered at over 12,000 retail locations nationwide! Find your closest retailer by using the Store Locator, or shop sodastreamusa.com for all of your sparkling water needs.

Q: What are the carbonation levels on the One Touch™? +

A: When carbonating with a 1L bottle, the functions of the carbonating buttons are: Left button (one drop) for light fizz Middle button (two drops) for medium fizz Right button (three drops) for high fizz When carbonating a 0.5L bottle, the functions of the carbonating buttons are: Left button (one drop) for medium fizz Middle button (two drops) for high fizz Right button should not be used.

Q: How can I make the best sparkling water ever? +

A: Make sure you use very cold water for carbonation. Cold water (from the refrigerator) holds carbonation much better than cold water from the tap. We recommend keeping a spare carbonating bottle full of water in your refrigerator so it's always ready to go when you want to carbonate fresh sparkling water!

Q: My sparkling water or flavored sparkling water is not fizzy enough. +

A: Flat sparkling water may indicate that you have not carbonated properly. Fizzi™: After inserting the carbonating bottle per the instruction manual that came with your Sparkling Water Maker, press the carbonating button ALL THE WAY DOWN in firm short bursts. Carbonation level will be determined only according to the number and duration of the presses on the carbonating lever. One Touch™: To carbonate, press one of the three buttons to achieve your desired carbonation level. Aqua Fizz™: Press the carbonating bottle in short presses until you hear a buzz (release the button between presses). Three buzzes will produce a standard fizz; additional presses will produce a stronger drink. NEVER PRESS FOR MORE THAN 5 BUZZES. If your sparkling water still isn’t fizzy enough, you may need to replace your carbonator. Please see above for more information.

Q: I own an older SodaStream sparkling water maker, can I use your current bottles, cylinders and flavors with my model? +

A: That depends on the machine you own, it's best to contact our sparkle support team for further details

Q: Do I need a special water system in order to use a SodaStream Sparkling Water Maker? +

A: No. You may use any type of water that you typically drink at home. However, we do recommend using COLD water to achieve best results.

Q: Can I carbonate drinks other than water? +

A: No. Only water should be carbonated in the SodaStream Sparkling Water Maker. You risk damaging your Sparkling Water Maker, not to mention making a big fizzy mess! The money-back guarantee and the warranty are both invalidated if you carbonate any liquid other than water in your Sparkling Water Maker. Stick with plain, cold water and adding any one of our fantastic flavors - AFTER the water has been carbonated!

Q: How can I tell if there is enough fizz in my water? +

A: """Enough"" is a very subjective term! One of the great benefits of using a SodaStream Sparkling Water Maker is that you control the level of fizz in your sparkling drinks."

Q: I have small pieces of what appears to be ice in the water during carbonation, is it ok? +

A: If this happens, shorten the duration of each press until the ice stops appearing or it can affect the carbonation. Any ice will simply melt.