Subscribe and save: How to manage your subscription in My Account
The subscription experience is designed to give you full control over every detail your subscription, if it includes CO2 refills or flavors. In this article we'll walk you through how you can view and edit your subscription through My Account.
Note, the details in this article are relevant only if you have the new upgraded account experience.
How to reach the subscription account page
2. log in with your email and password
3. Once logged in, you'll reach the orders page
4. Click on subscriptions from the account menu
5. If you have a single subscription, you'll reach the subscription page
6. If you have more than 1 subscription, you'll reach the subscription lobby. Select the subscription you want to view.
Subscription page layout
Subscription details
On the top of the subscription page you can view your next shipment date, subscription products selected, quantity and frequency.
On mobile - click on the drop down arrow to view the product list for CO2 and flavors.
On desktop - click on "view details" to see the product list for CO2 and flavors.
Clicking on "edit subscription" will lead you to the edit subsciption flow, detailed below.
Upcoming shipments
Here you are able to see the upcoming 2 shipments planned for your subscription. Including order creation date, CO2/flavor quantity and price, shipping fee, and total (excluding taxes).
For your next shipment, there is an additional menu that allows you to make changes to your next shipment:
- Get it sooner - moves up the order creation to the next day (all future deliveries will be adjusted accordingly)
- Change delivery date - allows you to select the next shipment date via calendar (all future deliveries will be adjusted accordingly)
- Skip this delivery - skips your next shipment (keeping subscription frequency.
- Add selected flavors to this delivery - In case you have flavors in your subscription you can add them to your next delivery as a one-time change.
- Remove flavors from this delivery - You can remove flavors from your next delivery as a one-time change.
When you complete an action, you’ll see a confirmation message on-screen, and you’ll also receive an email confirming the change.
Subscription information
In this section you can view the shipping address for the subscription (and change it - see additional details below), billing address, and payment details (including updating payment details).
Previous exchanges
Here you can view all details regarding cylinder return information, including return status, returned quantity, and return deadline. From this section you can easily download and reprint your return label (If the option is not available, content out customer service for assistance).
Edit subscription details
Want to make changes to your subscription? no problem! Once you click on the edit subscription button on the top of the page you'll reach the editing screen.
Change frequency
You can change the frequency for each product group (CO2 refills and flavors). Notice the first product presented on mobile (and presented on the left in desktop) is the main category for your subscription. For your main category you can select a frequency from 1-6 months. For the second product in your subscription you can choose between every order / every second order, according to the main frequency.
Edit CO2 refills
You can change cylinder type (this is only relevant if you had an older version and you upgraded to a new sparlking water maker), and quantity. You can select up to 4 cylinder, and you can unlock additional $8 discount when you select 4 cylinders.
Edit flavor selection
You can change flavor quantity, remove flavors, or add new one by clicking on the "add more flavors" button.
Your changes will be saved only after you click on the "save changes" button, and they will be applied starting from your next shipment.
Manage CO2 returns
View return details
If you scroll to the bottom of your subscription account page you can view the CO2 return details for each order, including returned quantity, return status, and retrun date. From here you can easily reprint the return label to send back your empty cylinders. If the label is not available, contact customer case for assistance.
Extend return deadline
If the return deadline is coming up and you're still using the cylinder from your last order, contact customer care to extend deadline and prevent a $15 + tax charge per cylinder.
Your CO2 usage might be different than what you expected, and that's ok! You can click on "edit subscription" to adjust the cylinder quantity to fit your usage for your next orders.
You can also click on "update" on the upcoming shipments section and select change next shipment date to delay your next shipment, if needed.
Understanding your subscription status
Active
If your subscription is active, this means everything is working as expected, you can edit your subscription details or next shipment anytime
Pending
If your subscription is pending, it means we tried to create your next order but were unable to do so becuase of issues with your payment method or shipping address. On this case you will need to update the payment method / shipping address, then we will create your next order. All other actions in the account (excluding canceling subscription) will be disabled until the subscription will return to active status.
Canceled
Once you cancel your subscription, you can view the details of the subscription and previous orders, but won't be able to make any actions.
One time changes vs subscription changes
When you edit your subscription, the changes apply to all your future subscription orders, starting from your next order.
Any change to the next shipment date, if you're editing to get is sooner, change date (by calendar selection) or skip, is applied to your next order and affects future delivery dates, according to your selected frequency.
For example: Your subscription is every 2 months and your next delivery date is January 30th, making your following shipment on March 30th. If you change your next shipment date to February 6th, your following shipment will be updated to April 6th.
The only one time change available for the subscription is adding or removing flavors from your next delivery. If you have both CO2 refills and flavors planned to arrive in your next shipment, you can remove flavors as a one time change - without it affecting future deliveries. If you have both CO2 refills and flavors in your subscription, and only CO2 refills planned in your next delivery, you can add your selected flavors to the delivery.
Need additional assistance? Check out our support site or contact customer care