Where can I find the shipping label to exchange my cylinders?
If you ordered 1 or 2 new cylinder(s) for exchange, you’ll receive a USPS pre-paid return label in the box with your cylinder order. You can drop the package in the mailbox or at a local post office. You can also schedule a free USPS pick-up (if applicable to your location).
Sparkle-tip: We recommend keeping the tracking number on the label for your records.
If you’re exchanging 3 or more cylinders, after submitting your order for a cylinder exchange, you will receive an email with a UPS pre-paid return label. You can then drop the package off at your nearest UPS location.
Sparkle Note: Make sure to return an empty cylinder for each refill cylinder you have ordered.
Don’t see your label? Don’t worry! Please contact one of our Sparkling Water Specialists at 800-763-2258 and we'll resend.