How does a cylinder exchange work?
Bubbles 101: Carbonating cylinders create the bubbles. After some time, the carbonating cylinder runs out of CO2. We offer an exchange in which you get a new carbonating cylinder in exchange for your empty one.
Once you order your exchange at SodaStream.com, our Gas Refill program has 3 easy steps to get you back to bubbling.
- We'll send you full cylinders and include a prepaid USPS label with your order. Make sure to remove the label from the box and record the tracking number on the label for your records.
- Place your empty cylinders in the same box in which you received your new cylinders and affix the label to the box.
- Drop the package in the mailbox or at a local post office. You can also schedule a pick-up (if applicable to your location).
The shipping is on us. Don’t wait too long to send back your used cylinders.**
*If you have 3 or more cylinders to exchange, you will receive a UPS label via email and the return package with your empty cylinders should be dropped off at your nearest UPS location.
**Remember to send in your used cylinders after placing a cylinder exchange order. SodaStream must receive your used cylinder(s) no later than 30 days after placement of your exchange order, or an additional $15 charge (plus tax) for each unreturned cylinder will be applied.