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SODASTREAM REWARDS - TERMS AND CONDITIONS


Effective Date: [ 10/28/2026]

PLEASE READ THESE TERMS AND CONDITIONS (THE "TERMS") CAREFULLY. BY ENROLLING IN OR PARTICIPATING IN THE SODASTREAM REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS (INCLUDING THE ARBITRATION PROVISION BELOW) AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE SODASTREAM REWARDS PROGRAM.

These Terms govern your participation in the Sodastream Rewards Program and apply in addition to any other terms, conditions, policies, notices, or agreements made available by Sodastream on the Website (as defined below), including Sodastream's Terms of and Conditions and Privacy Policy.

Participation in the Program (as defined below) does not modify or replace any other agreement between you and Sodastream. In the event of a conflict between these Terms and any other terms that specifically govern the Program or a particular Program benefit, offer, Reward, or promotion, the more specific terms will govern solely with respect to the applicable Program feature, unless expressly stated otherwise.

1. About Sodastream Rewards

1.1. The Sodastream Rewards Program ("Program") is a loyalty program sponsored by SodaStream USA, Inc. ("Sodastream", "we", "us", or "our") that allows eligible members (each, a "Member" and collectively the "Members") to earn loyalty Points (as defined below) in connection with qualifying activities on https://sodastream.com/ (the "Website") or otherwise as offered by Sodastream, and redeem those Points for Rewards (as defined below) offered through the Program. These Terms are applicable in the United States only. 

1.2. The Program is intended to reward customers who engage with Sodastream and purchase eligible products through the Website.

1.3. The Program is offered solely for personal, non-commercial use. Enrollment in the Program is free of charge and does not require a subscription fee or any recurring or automatically renewing payment. 

2. Eligibility

2.1. To participate in the Program, you must:

  • be a legal resident of the United States;

  • be at least eighteen (18) years old or the age of majority in your state of residence; and

  • maintain a valid account on the Website (the "Account").

2.2. Only one Program Account may be maintained per individual, unless expressly authorized by Sodastream.

3. Participation is Optional

3.1. Participation in the Program is voluntary. You may browse and place online orders on the Website as a guest without creating an Account and without joining the Program. You may also create an Account without joining the Program.

3.2. To become a Program Member, customers must affirmatively accept these Terms (for example, by checking a box or clicking an "I Agree," "Join Now," or similarly labeled button presented alongside or immediately above a clearly visible link to these Terms) and complete the enrollment process made available on the Website. Enrollment is not complete, and these Terms do not take effect, until you have taken this affirmative action.

4. Membership Account

4.1. You are responsible for maintaining accurate and complete Account information.

4.2. You may not sell, transfer, assign, share, or otherwise permit another person to use your Program membership or rewards.

4.3. Any Points, Rewards, Tier status, benefits, or promotional offers are personal to you and have no cash value, except where required by law.

5. Membership Tiers

5.1. The Program includes the following three membership tiers (each, a "Tier", and collectively the "Tiers"):

Tier

Tier Qualification Spend

Silver

$0 ≤ Spend < $150 

Gold

$150 ≤ Spend < $300 

Platinum

Spend ≥ $300 


5.2. A Member's Tier is determined based on the Member's Qualifying Spend during a twelve (12) month qualification period, not on Points balance. "Qualifying Spend" means the total value of eligible product purchases made through the Website during the applicable twelve (12) month period, less any cancelled orders, refunded purchases, returned products, and other transactions designated by Sodastream as ineligible. Taxes, shipping and handling charges, fees/charges accrued for missing cylinder(s) and as otherwise specified under the Machine + Subscription Terms and Conditions, and excluded products (as indicated by Sodastream from time to time) do not constitute Qualifying Spend. 

5.3. Tier thresholds, qualification periods, benefits, and Tier requirements may differ over time and may be modified by Sodastream as described in these Terms.

5.4. Upon enrollment, Members will generally be assigned to the Silver Tier unless Sodastream elects to recognize qualifying purchase activity that occurred prior to enrollment or otherwise assigns a different initial Tier (at Sodastream’s reasonable discretion).

5.5. Tier eligibility is evaluated on an ongoing basis. If a Member's Qualifying Spend reaches the applicable threshold for a higher Tier, the Member will be upgraded to that Tier. Any Tier upgrade will generally become effective shortly after the qualifying activity is processed in the Program system. Upon an upgrade, the Member may become eligible for additional benefits, promotions, earning rates, Rewards, or other features associated with the higher Tier.

5.6. Each Tier is maintained for a 12-month period, unless otherwise determined by Sodastream. At the lapse of such 12-month period, Sodastream will evaluate whether the Member continues to satisfy the qualification requirements for the Member's current Tier ("Tier Review" and "Tier Review Date", respectively). If on the Tier Review Date the applicable requirements are satisfied, the Member will retain the Tier for the next 12-month period.

5.7. If, at the applicable Tier Review Date, a Member no longer satisfies the qualification requirements for the Member's current Tier, the Member will be downgraded to the highest Tier for which the Member qualifies based on the Member's Qualifying Spend during the preceding twelve (12) month period.

5.8. Unless otherwise specified by Sodastream, returns, refunds, cancellations, chargebacks, or other adjustments generally will not result in an immediate Tier downgrade. Such adjustments may instead be taken into account during the Member's next scheduled Tier review. 

5.9. Notwithstanding the foregoing, Sodastream reserves the right to immediately adjust, downgrade, suspend, or remove a member's Tier status at any time if:

  • Qualifying Spend was incorrectly calculated;

  • Points or Tier status were awarded in error;

  • transactions are cancelled, reversed, refunded, or determined to be invalid;

  • fraud, abuse, or improper activity is reasonably suspected or found; or

  • any action is necessary to protect the integrity of the Program.

You may dispute any adjustment, downgrade, suspension, or removal of your Tier status by contacting us at 1-800-763-2258 M-F 9A-7P EST, or by submitting a contact form that can be found

5.10. Benefits associated with each Tier are determined by Sodastream and may include enhanced Point earning opportunities, promotional offers, early access opportunities, exclusive Rewards, or other benefits. Tier benefits have no cash value, are non-transferable, and may be modified, replaced, suspended, or discontinued by Sodastream at any time.

5.11. Sodastream reserves the right to modify the Program's Tier structure at any time, including:

  • the number of Tiers;

  • Tier names;

  • qualification thresholds;

  • Review periods;

  • qualification methodologies; and

  • benefits associated with any Tier.

Any such changes shall not be made more than once a year, and shall become effective upon posting or as otherwise communicated by Sodastream.

6. Earning Points

6.1. Members may earn points (the "Points") through qualifying purchases and other activities designated by Sodastream from time to time.

6.2. Eligible earning opportunities may include:

  • purchases of qualifying products through the Website;

  • scanning offline retail receipts;

  • reviews submission;

  • enrollment bonuses;

  • subscription-related bonuses;

  • Tier upgrade bonuses;

  • promotional campaigns;

  • engagement activities; and

  • other qualifying actions designated by Sodastream.

6.3. Points are not earned on:

  • taxes;

  • shipping charges;

  • gift card purchases (if applicable);

  • returned, refunded, or cancelled purchases;

  • fraudulent transactions; or

  • any activity designated by Sodastream as ineligible.

6.4. Sodastream may establish earning limitations, transaction caps, category exclusions, promotional restrictions, or other conditions at its sole discretion.

6.5. Sodastream reserves the right to establish earning caps, transaction limits, Reward limits, and other restrictions applicable to the Program, including a maximum number of points that may be earned per order, per transaction, per day, per promotional campaign, or during any other designated period. Any Points awarded in excess of an applicable limit may be reduced, adjusted, or removed by Sodastream.

7. Pending and Available Points

7.1. Points may initially be credited as pending and become available only after Sodastream confirms the applicable qualifying activity.

7.2. Points associated with orders that are cancelled, refunded, returned, reversed, disputed, or otherwise adjusted may be delayed, reduced, voided, or removed.

7.3. Sodastream's determination regarding the calculation, award, reversal, and availability of Points will be made in good faith and, absent manifest error, shall be final, except where prohibited by applicable law.

8. Promotional Offers

8.1. From time to time, Sodastream may offer bonus-Point promotions, campaigns, challenges, Tier-specific offers, early-access opportunities, or other promotional benefits.

8.2. Any such offers will be governed by these Terms together with any specific terms communicated in connection with the applicable promotion.

8.3. Unless expressly stated otherwise, promotional offers:

  • are non-transferable;

  • may not be combined with other offers;

  • are available only during the stated promotional period; and

  • may be modified, suspended, or terminated at any time.

9. Points Expiration

9.1. Points expire in accordance with the expiration rules communicated by Sodastream from time to time.

9.2. Unless otherwise specified on the Website, points expire twelve (12) months after they are awarded.

9.3. Sodastream may apply points on a first-to-expire basis when Rewards are redeemed.

9.4. Expired Points are forfeited and cannot be reinstated, except where required by law.

10. Redeeming Points

10.1. Eligible Members may redeem available Points for qualifying Rewards designated by Sodastream.

10.2. Available rewards may include:

  • free products;

  • exclusive offers;

  • Tier-based benefits; and

  • other promotional benefits selected by Sodastream.

10.3. Rewards:

  • are subject to availability;

  • may be limited by inventory;

  • may require minimum Point balances;

  • may be subject to additional terms; and

  • may be changed or discontinued at any time, at Sodastream's reasonable discretion, exercised in good faith.

10.4. Points have no cash value and may not be redeemed for cash, except where required by law.

10.5. Sodastream may set a minimum cart value for redeeming Rewards, in its reasonable discretion, exercised in good faith.

11. Returns, Refunds and Cancellations

If an order is cancelled, refunded, returned, charged back, disputed, or otherwise reversed, Sodastream may:

  • remove Points associated with the transaction;

  • void any Reward obtained through those Points;

  • reduce the Member's Point balance;

  • create a negative Points balance;

  • deduct Points from future earnings; or

  • suspend redemption privileges until the Account is restored to good standing.

12. Fraud, Abuse and Improper Conduct

Sodastream may review any Account that exhibits unusual activity.

Without limiting any other rights, Sodastream may suspend or terminate membership if it reasonably believes that a Member has:

  • violated these Terms;

  • engaged in fraud;

  • manipulated the Program;

  • created multiple Accounts;

  • abused promotional offers;

  • provided false information; or

  • otherwise misused the Program.

During any investigation, Sodastream may suspend Point earning, Point redemption, Tier benefits, or access to the Program.

13. Account Closure and Termination; Suspended/Banned Accounts

A Member may withdraw from the Program at any time by contacting us at 1-800-763-2258 M-F 9A-7P EST, or by submitting a contact form that can be found here.

If a member withdraws from the Program, any unused Points, Rewards, promotional benefits, and Tier status will automatically expire, unless otherwise required by law.

Sodastream may terminate, suspend, modify, or discontinue the Program, any Reward, any Tier structure, or any Program benefit at any time, subject to applicable law.

If a Member's Account is inactive, suspended, banned, or otherwise restricted by Sodastream, the Member may be unable to access Program content, view or use Program benefits, or redeem Points or Rewards during the applicable period. Unless otherwise determined by Sodastream or required by law, Points will not be earned on transactions made while the Account is inactive, suspended, banned, or otherwise restricted. However, Sodastream may continue to evaluate Tier eligibility based on Qualifying Spend during such period, and any applicable Tier upgrade may be applied in Sodastream's systems, even if the Member will not be able to view or benefit from such upgrade unless and until the Account is restored to active status.

14. Privacy

Participation in the Program is subject to the Our Privacy Policy.

The Program requires Sodastream to process certain Account, transaction, loyalty, and activity information to administer the Program.

Marketing communications are governed separately by your applicable marketing preferences and prior consent settings.

Enrollment in the Program does not, by itself, constitute consent to receive marketing communications where such consent is required by applicable law.

15. Changes to the Program and these Terms

Sodastream reserves the right to modify these Terms and the Program at any time.

Changes may include:

  • Tier thresholds;

  • earning rates;

  • redemption values;

  • available Rewards;

  • expiration rules;

  • eligibility requirements; and

  • Program features.

Changes will become effective upon posting on the Website or as otherwise communicated by Sodastream. For changes that materially and adversely affect existing Members (such as a material reduction in the value of accumulated Points or a material narrowing of Tier benefits), Sodastream will provide reasonable advance notice by posting an updated version of these Terms on the Website, by email, or through other reasonable means, as required by applicable law. Your continued access to or participation in the Sodastream Rewards Program following the effective date of any such changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop accessing and participating in the Sodastream Rewards Program.

16. Disclaimer of Warranties

THE PROGRAM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SODASTREAM MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE OPERATION OF THE PROGRAM OR THE AVAILABILITY OF ANY REWARD.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS HEREIN MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SODASTREAM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE PROGRAM. NOTHING IN THESE TERMS LIMITS OR EXCLUDES SODASTREAM'S LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

IN NO EVENT SHALL SODASTREAM'S TOTAL LIABILITY EXCEED ONE HUNDRED U.S. DOLLARS (US$100) OR THE VALUE OF THE REWARDS ACTUALLY REDEEMED BY THE MEMBER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.

18. Dispute Resolution By Binding Arbitration

PLEASE READ CAREFULLY. IT AFFECTS YOUR RIGHTS.

A) Any dispute, controversy or claim arising out of or relating to your participation in the Sodastream Rewards Program or these Terms, including the scope, interpretation, validity, or enforceability of this arbitration provision, shall be submitted to arbitration administered by the American Arbitration Association in accordance with its then existing Consumer Arbitration Rules. The AAA Rules are available online at www.adr.org, or by calling the AAA at 800.778.7879. The Federal Arbitration Act (Title 9 of the U.S. Code) shall govern the interpretation, enforcement, and proceedings relating to this arbitration.

(B) Arbitration is more informal than a lawsuit in court. It uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. By agreeing to arbitration, the parties understand and agree that they are waiving their rights to maintain other available resolution processes, such as a court action or administrative proceeding, to settle their disputes.

(C) You may only bring a claim in your individual capacity, and shall not in any case bring a claim as a plaintiff or class member in any purported class or representative proceeding.

(D) A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to Sodastream should be addressed to Sodastream's Corporate Office located at 136 Gaither Dr, Ste 200, Mount Laurel, NJ 08054 ("Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought. If an agreement to resolve the claim is not reached within 30 days after the Notice is received, any party may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by a party shall not be disclosed to the arbitrator.

(E) There shall be one arbitrator. The arbitrator shall have the power to rule on his or her own jurisdiction, including, but not limited to, any objections with respect to the existence, scope, or validity of the arbitration provision or to the arbitrability of any claim or counterclaim. The arbitrator's award shall be binding on all parties, and judgment upon the award may be entered by any court of competent jurisdiction.

 19. Applicable Law

By enrolling in or participating in the Sodastream Rewards Program, you agree that the substantive law of the state of Delaware and applicable federal law will govern any dispute between you and Sodastream arising out of or relating to the Program or these Terms, without regard to conflict of laws principles.

20. Assignment

Sodastream may assign this Agreement, without the consent of any Member, (a) to any of its affiliates, or (b) to a successor in connection with a merger, change of control, or sale of all or substantially all of its assets or equity, provided that Sodastream gives written notice of the assignment to the Members. No Member may assign this Agreement, or any of its rights or obligations under this Agreement, without the prior written consent of Sodastream. Any attempted assignment in violation of this Section is void.