FAQ
Where can I find the shipping label to exchange my cylinders?

You’ll receive a USPS pre-paid return label in the box with your cylinder order. You can drop the package in the mailbox or at a local post office. You can also schedule a free USPS pick-up (if applicable to your location).

Sparkle-tip: We recommend keeping the tracking number on the label for your records.

Sparkle Note: Make sure to return an empty cylinder for each refill cylinder you have ordered.

Don’t see your label? Don’t worry! Please contact one of our Sparkling Water Specialists at 800-763-2258 and we'll resend.

Do I have to be home to receive my order?
No, but we understand if you take off of work to wait for your sparkle delivery. We've been there. Your full cylinder(s) will be delivered via UPS. Once your empties are packed, just drop them off at any local UPS pickup location.
How do I know if my carbonating cylinder is empty?
There are a number of ways to tell when your carbonating cylinder is empty:  1. When you press the carbonating button you don't see any gas going into your bottle of water. 2. Even after repeated presses your water is not carbonated. 3. You hear a sputtering sound when you attempt carbonation. Pro-tip: SodaStream recommends keeping a back up carbonating cylinder handy so that when one cylinder runs out, you simply swap the empty cylinder for a full one. That way, you'll keep enjoying fresh, fizzy drinks without interruption and can exchange the empty carbonator via courier service or in a store near you. Take a look here to learn more!
What happens if I don't return my used cylinders?

We recommend not waiting very long after receipt of your cylinder exchange order to ship back your empties. SodaStream must receive your empty cylinder(s) no later than (30) days after placement of your exchange order, or an additional $15 charge (plus tax) for each unreturned cylinder will be applied. Make sure to return an empty cylinder for each refill cylinder you have ordered.

How does a cylinder exchange work?

Bubbles 101: Carbonating cylinders create the bubbles. After some time, the carbonating cylinder runs out of CO2. We offer an exchange in which you get a new carbonating cylinder in exchange for your empty one. 

Once you order your exchange at SodaStream.com, our Gas Refill program has 3 easy steps to get you back to bubbling.

1. We'll send you full cylinders and include a prepaid USPS label with your order. Make sure to remove the label from the box and record the tracking number on the label for your records.
2. Place your empty cylinders in the same box in which you received your new cylinders and affix the label to the box.
3. Drop the package in the mailbox or at a local post office. You can also schedule a free USPS pick-up (if applicable to your location).

    The shipping is on us. Don’t wait too long to send back your used cylinders.**

    **Remember to send in your used cylinders after placing a cylinder exchange order. SodaStream must receive your used cylinder(s) no later than 30 days after placement of your exchange order, or an additional $15 charge (plus tax) for each unreturned cylinder will be applied. Make sure to return an empty cylinder for each refill cylinder you have ordered to avoid any additional charges.

    What do you mean by an exchange?
    Bubbles 101: Carbonating cylinders create the bubbles. After some time, the carbonating cylinder runs out of CO2. We offer an exchange, or in other words an exchange process, in which you get a new carbonating cylinder in exchange for your empty one.
    Help! What should I do if my cylinder is leaking gas?

    Bubbles overboard! Don’t worry, we’ll sort this out for you. 

    If your cylinder is leaking gas, do not remove the bottle and cylinder or continue pressing the carbonating button.

    Our Sparkling Water Makers are specially equipped with 2 valves that will safely release the excess gas, so you should wait for the sound of leaking gas to fully stop before handling your machine further.

    If you experience this issue, please contact our Sparkle Support team for speedy fizz-assistance! 

    Please provide the below details so we can replace your cylinder and our fizz-experts can better understand this issue you experienced: 

    1. The location where you purchased your cylinder.
    2. The Sparkling Water Maker model you own (model number is on sticker behind your cylinder)
    3. ShippingAddress [if relevant for sending a replacement cylinder]

    We hope to get you back to bubbling soon!  You can contact us via email or phone at 800-763-2258.